IT PC Technician Resume Chicago, IL - Hire IT People

SUMMARY:

Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Pursuing a degree in Cybersecurity and Information Assurance.
Excellent telephone skills and good ability to use Remote Access
Good analytical and troubleshooting abilities
Strong knowledge of viruses application glitches and hardware issues
Patient and able to walk customers through troubleshooting and repair process
Good customer - service skills
Excellent communication abilities
Good organizational abilities
Keeps abreast of changes in technology
Good understanding of installations and updates

WORK EXPERIENCE:

IT PC Technician

Confidential

Power moving and imaging Computers
Installing and mapping printers asset tracking, deploying and Installing new computer and IT equipment
Support and troubleshoot user IT related issues patching network cable and switches
Very good understanding of ITSM (Servicenow and Cherwell)
Romely assist and resolve user IT related issues with RDP and Bomgar

IT Support Technician

Confidential, Jessup, MD

Desktop Support

Confidential, Chicago, IL

Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step-by-step process for troubleshooting hardware issues.
Assisted customers in programs installations and support.
Used good problem-solving skills for troubleshooting problems.
Used great customer-service skills.