We provide IT Staff Augmentation Services!

It Pc Technician Resume

Chicago, IL

SUMMARY:

  • Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Pursuing a degree in Cybersecurity and Information Assurance.
  • Excellent telephone skills and good ability to use Remote Access
  • Good analytical and troubleshooting abilities
  • Strong knowledge of viruses application glitches and hardware issues
  • Patient and able to walk customers through troubleshooting and repair process
  • Good customer - service skills
  • Excellent communication abilities
  • Good organizational abilities
  • Keeps abreast of changes in technology
  • Good understanding of installations and updates

WORK EXPERIENCE:

IT PC Technician

Confidential

  • Power moving and imaging Computers
  • Installing and mapping printers asset tracking, deploying and Installing new computer and IT equipment
  • Support and troubleshoot user IT related issues patching network cable and switches
  • Very good understanding of ITSM (Servicenow and Cherwell)
  • Romely assist and resolve user IT related issues with RDP and Bomgar

IT Support Technician

Confidential, Jessup, MD

  • Installed and maintained company's computer systems and network.
  • Performed upgrades and installed updates.
  • Completed troubleshooting and repair when computers had problems.
  • Assisted office staff with computer application questions.
  • Conducted computer technology training with all new staff.
  • Recommended computer products and applications to improve productivity

Desktop Support

Confidential, Chicago, IL

  • Provided technical assistance to customers on inbound telephone tech support calls.
  • Used remote access to perform troubleshooting when needed.
  • Walked customers through step-by-step process for troubleshooting hardware issues.
  • Assisted customers in programs installations and support.
  • Used good problem-solving skills for troubleshooting problems.
  • Used great customer-service skills.

Hire Now