EXPERIENCE SUMMARY:

• Remarkable ability to conduct tests and inspections of products, services, and processes to evaluate quality or performance
• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Uncommon ability to identify complex problems and review related information to develop and evaluate options and implement solutions

TECHNICAL SKILLS:

• Change point
• Crystal Reports
• Trackrecord
• Live Meeting
• HP Quality Center
• Lotus Notes
• Outlook
• Microsoft Visio
• MS Excel
• WebEx
• SharePoint
• Microsoft Lynx
• Agile
• Team Foundation Server

EXPERIENCE HISTORY:

Confidential

Residential Advisor

Environment: Microsoft Outlook, PowerPoint

Responsibilities:

• Assist homeless young adults in building including independent living skills and parenting skills.
• Assist sex trafficking victims to receive the proper help by assisting them with getting counseling and enrolling in social service programs.
• Complete weekly and monthly program reports.
• Assist young adults with developing educational and vocational plans.
• Maintain statistical data and complete reports as appropriate
• Attend agency and other program meetings as appropriate.
• Assist young adults in developing and implementing an individualized program plan to meet long term housing and independent living needs.

Confidential, Farmington Hills, MI

Founder/ Director

Environment: Microsoft Outlook, PowerPoint

Responsibilities:

• Assist individuals with finding temporary or permanent shelter
• Provide free meals to individuals and direct them to soup kitchens
• Assist individuals with finding social workers, doctors and human service agency to help with mental and emotional needs
• Recruit and train volunteers in how to approach and deal with the homeless population with dignity and respect
• Maintain documentation of donations given for the homeless
• Provide transportation to appointments for the homeless
• Create volunteer schedule to maintain efficiency
• Meet with community leaders to form an alliance and discuss how to best serve the homeless population

Confidential, Detroit, MI

Senior Business Analyst/Quality Assurance Analyst

Environment: SharePoint, Microsoft Outlook, ClearQuest, Snagit

Responsibilities:

• Developed User Acceptance Testing (UAT) plans and tested cases based on the business requirements
• Attended meetings with developers, testers and project manager for proper understanding of the requirements
• Manually tested software and reported bugs to development utilizing regression testing
• Utilized Requirements Traceability Matrix to ensure all requirements are documented and were clear and concise
• Identified business problems and recognized opportunities for efficiency improvement business solutions with project management
• Identified and reconciled errors in client data to ensure accurate business requirement
• Documented the test execution summary results and reported the status of assigned test tasks and issues to project manager for approvals.

Confidential, Dearborn, MI

Senior Business Analyst

Environment: SharePoint, Microsoft Outlook, Microsoft Lynx

Responsibilities:

• Met with business units to determine requirements and priorities
• Generated weekly updates to management on status of the project
• Identified opportunities for business process improvements and initiated efforts to make improvements
• Conducted experiments with ODBC connected car
• Worked with Delphi engineers on the installation of EPID connected car
• Created surveys for customers who had the ODBC device installed in car to gather feedback
• Created UAT test cases for Connected Car Study
• Worked with the Product Development Team and others to identify, categorize and document high level business requirements
• Developed and update requirements, procedures, and processes regarding mobile computing, smart phones and the usage of wireless networks

Confidential, Troy, MI

Senior Business System Analyst/Quality Assurance Analyst

Environment: Crystal Reports, Lotus Notes, HP Quality Center, Change point, Microsoft Visio

Responsibilities:

• Conducted daily standup meetings to review tasks and ensure all developers were on track
• Defined project deliverables and managed project sprint Scrum based on short term development cycles) to achieve each deliverable
• Created requirements, test plans and test scripts while performing system integration testing and unit testing for Confidential Origination System ( Confidential )
• Was responsible for working with project sponsor to clearly define project scope, manage project time lines and client expectations throughout the project lifecycle, including implementation
• Met with business units to determine requirements and priorities
• Generated weekly updates to management on status of the project
• Identified possible areas of improvement in business operations
• Met with vendors to discuss requirements and cost of project
• Identified opportunities for business process improvements and initiated efforts to make improvements
• Conducted user acceptance testing and user training on new and existing application development
• Used Agile and Scrum project methodologies to gather requirements and documentation
• Completed projects for both Loantrac (Web based) and Confidential ( Database) applications
• Lead Business and Development Teams in story mapping sessions
• Provided support to business and development team throughout implementation of different projects
• Collaborated with both internal and external customers to gather requirements to complete projects
• Implemented process improvement for new hires and the daily usage of core systems
• Worked as a liaison between customers and implementation team
• Presented mockups to clients for approval of finished requirements
• Implemented requirements for Online Authentication Project using mobile functionality
• Developed and updated requirements, procedures, and processes regarding mobile computing, smart phones and the usage of wireless networks
• Used SQL queries already written to gather data
• Worked with development and used SDLC Methodology projects.

Confidential, Troy, MI

Senior Business/Technical Analyst

Environment: Pivotal, Aim, Outlook, Windows XP, 2003, 2007, MS Office, MS Project

Responsibilities:

• Worked with the Product Development Team and others to identify, categorize and document high level business requirements for inclusion in a Business Case
• Manually tested software and report bugs to development utilizing regression testing
• Acted as liaison between Clients, Development and Product Management to ensure all concerns were heard and information was distributed to all parties involved
• Participated in daily scrum meetings to discuss objectives for the day and progress on projects
• Analyzed test results by performing manual testing of software patches submitted by development
• Attended bi - weekly agile/sprint review meetings to discuss the development of new software
• Identified, analyzed and documented defects, questionable functions, errors and inconsistencies in software application functions, outputs, screens, and content.
• Led commercial support initiative for Proof of Concepts (POC) and product trials
• Organized preparation for upcoming POC engagements including pre-POC conference calls with client decision makers and technical staff, reviewed critical success factors, alerted sales engineers/solution consultants of technical obstacles based on the client environment and advised on solutions
• Developed used cases for organizing requirements for new and existing application development
• Conducted user acceptance testing and user training on new and existing application development
• Gathered input from customers (internal and external) and determine business and functional requirements based on the input
• Worked with customers and third parties to perform integration testing and to troubleshoot deployed solutions.
• Interacted with sales to help facilitate the selling and closing of software package contracts to clients
• Assisted Technical Writer and/or Sales in developing technical or end user or project support documentation
• Helped coordinate project status with customers and internal project groups as projects move through the various phases of the on-boarding process
• Used Agile project methodologies

Confidential, Detroit, MI

Business/ Technical Analyst

Environment: Cics, Aim, Outlook, Windows XP, 2003, 2007, MS Office, MS Project

Responsibilities:

• Developed use cases for organizing requirements for new and existing application development
• Developed and implemented test plans for new and existing application development and analyzed, tracked and documented the results
• Conducted user acceptance testing and user training on new and existing application development
• Manually tested software and report bugs to development utilizing regression testing method
• Entered test cases into a defect tracking system that follows the bug from inception to completion
• Interacted with business units, coworkers, and sales personnel to define and develop custom solutions to solve specific business needs
• Communicated with system end users to gather system feedback and improve functionality
• Worked with the Product Development Team and others to identify, categorize and document high level business requirements for inclusion in a Business Case
• Acted as liaison between Clients, Development and Product Management to ensure all concerns are heard and information is distributed to all parties involved
• Worked with development and followed SDLC for new software.