TECHNICAL SKILLS:

• Microsoft Office 1997, Microsoft Office 2000, Professional 2007, Microsoft Office 2007 Enterprise, Microsoft Office Professional Plus 2010, Microsoft Office Professional Plus 2013
• Microsoft Window 95/98/2000, Windows XP, Windows 7, Windows 8 and 8.1
• Install and configure network protocols
• Implement, manage, troubleshoot hardware devices, and drivers
• Memory, Process, and Device Management
• I/O management interfaces and File management
• Configuring group and Local Security Policies
• Active Directory services, Network Protocols, and DNS

PROFESSIONAL EXPERIENCE:

Confidential, Richmond and Colonial Heights, VA

Help Desk Support

• Providing phone and email support to homes and businesses
• Troubleshooting problems and providing technical solutions
• Worked on Compaq, Toshiba, Dell, and HP desktop and laptops
• Built/customized a desktop machine
• Installed Windows Server 2000, 2003, and Virtual Machine (VM)
• Software installed Microsoft Office XP, Microsoft Office Pro 2016, Microsoft Office Pro 2013, Microsoft Office 2010, Microsoft Office 2007 Enterprise, Microsoft Office 2003, Microsoft Office 1997
• Installed Windows 95, Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows XP, Windows 7, Windows 8, 8.1, Windows 10 operating systems
• Upgraded memory/software, wireless mouse, keyboard, monitor, hard drive for Compaq desktop
• Formatted hard drive and installed Windows 7, searched, and located the drivers and software for Compaq, Toshiba, Dell, HP desktop and laptops
• Setup, installed HP printer, and work on Fire 7 tablet

Confidential, Richmond, VA

Desktop Side Support

• MSCCM = Microsoft System Center Configuration Manager (version: 1710)
• Support 50 - 100 Anthem clients and provide excellent customer service skills
• IT Services Connect = submitted tickets
• CyberArk - give me administrative access credentials rights
• Pixel (.PXE) Boot
• Dameware Mini Remote Control - remote access software for on-demand support/simple, affordable remote access software for basic end-user support and IT troubleshooting/easily remote into Windows, Mac, OS X, or Linux machines/automatically deploy remote control agent MSI packages to client machine
• Easy Transfer Windows 7 to Windows 7
• Easy Transfer Windows 7 to Windows 10
• VGA to Display port adapter cable
• USB-C to VGA adapter cable
• DVi to HDMI adapter cable
• Data Transfer using the Easy Transfer Cable
• Code42
• Pushed VA Mainframe and California Mainframe software to the client machine
• Pushed McAfee Encryption Security Update
• Changing the BIOS by pressing F2 and Imaging the machines
• MyCitrix Web = SCCM Console
• Type *.pst files to Outlook
• Remote to client machine
• Service Tag
• Reset RSA Token
• Map shared drive
• Pushed software to laptops and desktops
• Imaged Windows 7 and Windows 10 to laptops and desktops
• UPS packaging and delivery hardware to clients
• Server shared drive \\ntfs37\shared\
• Access to network shared drive folder
• MPS = Managed Print Services/Solution
• Pushed Mcafee security update software to desktops and laptops to show encryption C
• Add *.pst files to outlook to client machine
• Add archive/share folders to outlook to client machine
• Upgraded Dell Optiplex 7010 to 7040/7050/7060 desktop
• Imaged/PC Refresh Dell Optiplex 7010 to 7050 desktop Windows 7/Windows 10
• Imaged/PC Refresh Dell Optiplex 7010 to 7040 desktop Windows 7/Windows 10
• Imaged Dell Latitude touchscreen 5490 Laptop Windows 10
• Asset management and tracking using ServiceNow ticketing system
• Manage ticket queue in ServiceNow to meet SLA requirements
• Service Now = Snow
• EDAD = Enterprise Desktop Application Database
• Snipping Tool
• Closed 55 tickets in 90 days
• Asset Recovery Page
• Imaged Standard laptop
• Imaged Window 10 Dell 3530 Developer laptop
• Picked up and swapped 7010 for 7040/50/60 desktops
• Imaged/PC Refresh Dell desktops 7010 to 7060
• Imaged/PC Refresh laptop 7480 to Windows 7/10
• Upgraded Dell latitude 7470 laptop to Dell latitude 7480
• Setup and installed peripherals (mice, laptop locks, keyboard, monitors, and dock stations/port replicator)
• Setup and installed dual monitors
• Using VGA and DVI to HDMI cables for monitors setup to the port replicator

Confidential, Richmond, VA

Account Executive

• Provide a cost-effective marketing strategy
• Clients provide mobile services from Assurance wireless
• Participate in events organized by our management team
• Increasing market penetration and brand awareness whilst providing long term customers via our dynamic promotions and event marketing strategies

Confidential, Richmond, VA

PT Grocery Sales Associate/FT Frozen Clerk

• Charge and order merchandise/items in frozen department
• Order Review and Maintenance walk
• Computer-assisted ordering (CAO) system
• Unload the truck, run back stock, down stack pallets
• Conditioning frozen/grocery departments, stocking the merchandise.
• Providing excellent customer service at all times
• Inventory grocery/frozen department

Confidential, Glen Allen, VA

Configuration Analyst/Desk Side Support

• Support 100 - 500 clients and provide excellent customer service skills
• Upgraded hardware and software for laptops and desktops
• Work perform on incidents of hardware and software issues
• Hardware installation and Support of HP, and Compaq
• Includes troubleshooting of Windows XP, Windows 7, HP, and Compaq hardware
• Imaging laptops, tablets, and desktops to client specifications
• Used scanstate and loadstate script software to transfer data and files from the old machine to the new machine
• Created Active Directory users and computers by using administrative credentials for computer accounts
• Patch Distribution
• Added and pushed software applications for client’s laptop from the network server
• Imaging laptops and desktops Windows XP from the network servers
• Packaging, shipping, labels, and adding peripherals for laptops and desktops for client’s needs
• Setup the DNS/ODBC connections on the laptops for client’s specification
• Incident management and Safe Boot Setup
• Work in the configuration center
• Troubleshoot issues related to laptops and desktops, install memory sticks for laptops
• Setup printers on the network and office for clients

Confidential, Glen Allen, VA

Customer Infrastructure Representative

• Provide remote assistance for 100 - 500 clients with excellent customer service skills
• Troubleshoot issues on hardware and software regarding laptop and desktop computers
• Work perform on incidents and IMAC environment, support clients Apple IMAC desktop, off boarding client IMAC desktop
• Analyzed/Configured software and hardware, assigned IP address/DHCP/DNS
• Ability to setup printers for office, home, and networks
• Removed/Added software and hardware
• Installed a video card and setup dual monitors for a client
• Upgraded hardware/software
• Includes troubleshooting of Windows XP, Windows 7, HP, IMAC, and Compaq hardware
• Hardware Installation and Support of HP, IMAC, and Compaq
• Migration for clients by using scanstate and loadstate
• Domino work order system
• Installed external and internal CD Rom for laptops
• Responsible for installation of video cards for desktops
• Responsible for installation of memory sticks for desktops and laptops

Confidential, Colonial Heights, VA

Stocker/GM Receiver Supervisor

• Provide excellent customer service, supervise, train, and coordinate activities of workers engaged in lifting, transporting, and run products/items on the shelves for the customers
• Coordinate warehousing space and flow of materials based on shipping and receiving notices
• Verify and prepare records, such as routing slips, material requisitions, and job orders
• Managed to run products/items on the shelves for the customer in grocery department
• Accomplished to unload the trucks on time for the customer to buy our products/items and stock the shelves