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Help Desk Support Resume

Richmond And Colonial Heights, VA

TECHNICAL SKILLS:

  • Microsoft Office 1997, Microsoft Office 2000, Professional 2007, Microsoft Office 2007 Enterprise, Microsoft Office Professional Plus 2010, Microsoft Office Professional Plus 2013
  • Microsoft Window 95/98/2000, Windows XP, Windows 7, Windows 8 and 8.1
  • Install and configure network protocols
  • Implement, manage, troubleshoot hardware devices, and drivers
  • Memory, Process, and Device Management
  • I/O management interfaces and File management
  • Configuring group and Local Security Policies
  • Active Directory services, Network Protocols, and DNS

PROFESSIONAL EXPERIENCE:

Confidential, Richmond and Colonial Heights, VA

Help Desk Support

  • Providing phone and email support to homes and businesses
  • Troubleshooting problems and providing technical solutions
  • Worked on Compaq, Toshiba, Dell, and HP desktop and laptops
  • Built/customized a desktop machine
  • Installed Windows Server 2000, 2003, and Virtual Machine (VM)
  • Software installed Microsoft Office XP, Microsoft Office Pro 2016, Microsoft Office Pro 2013, Microsoft Office 2010, Microsoft Office 2007 Enterprise, Microsoft Office 2003, Microsoft Office 1997
  • Installed Windows 95, Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows XP, Windows 7, Windows 8, 8.1, Windows 10 operating systems
  • Upgraded memory/software, wireless mouse, keyboard, monitor, hard drive for Compaq desktop
  • Formatted hard drive and installed Windows 7, searched, and located the drivers and software for Compaq, Toshiba, Dell, HP desktop and laptops
  • Setup, installed HP printer, and work on Fire 7 tablet

Confidential, Richmond, VA

Desktop Side Support

  • MSCCM = Microsoft System Center Configuration Manager (version: 1710, Console version: 5.00.8577.1115 , site version: 5.0.8577.1000 )
  • Support 50 - 100 Anthem clients and provide excellent customer service skills
  • IT Services Connect = submitted tickets
  • CyberArk - give me administrative access credentials rights
  • Pixel (.PXE) Boot
  • Dameware Mini Remote Control - remote access software for on-demand support/simple, affordable remote access software for basic end-user support and IT troubleshooting/easily remote into Windows, Mac, OS X, or Linux machines/automatically deploy remote control agent MSI packages to client machine
  • Easy Transfer Windows 7 to Windows 7
  • Easy Transfer Windows 7 to Windows 10
  • VGA to Display port adapter cable
  • USB-C to VGA adapter cable
  • DVi to HDMI adapter cable
  • Data Transfer using the Easy Transfer Cable
  • Code42
  • Pushed VA Mainframe and California Mainframe software to the client machine
  • Pushed McAfee Encryption Security Update
  • Changing the BIOS by pressing F2 and Imaging the machines
  • MyCitrix Web = SCCM Console
  • Type *.pst files to Outlook
  • Remote to client machine
  • Service Tag
  • Reset RSA Token
  • Map shared drive
  • Pushed software to laptops and desktops
  • Imaged Windows 7 and Windows 10 to laptops and desktops
  • UPS packaging and delivery hardware to clients
  • Server shared drive \\ntfs37\shared\
  • Access to network shared drive folder
  • MPS = Managed Print Services/Solution
  • Pushed Mcafee security update software to desktops and laptops to show encryption C
  • Add *.pst files to outlook to client machine
  • Add archive/share folders to outlook to client machine
  • Upgraded Dell Optiplex 7010 to 7040/7050/7060 desktop
  • Imaged/PC Refresh Dell Optiplex 7010 to 7050 desktop Windows 7/Windows 10
  • Imaged/PC Refresh Dell Optiplex 7010 to 7040 desktop Windows 7/Windows 10
  • Imaged Dell Latitude touchscreen 5490 Laptop Windows 10
  • Asset management and tracking using ServiceNow ticketing system
  • Manage ticket queue in ServiceNow to meet SLA requirements
  • Service Now = Snow
  • EDAD = Enterprise Desktop Application Database
  • Snipping Tool
  • Closed 55 tickets in 90 days
  • Asset Recovery Page
  • Imaged Standard laptop
  • Imaged Window 10 Dell 3530 Developer laptop
  • Picked up and swapped 7010 for 7040/50/60 desktops
  • Imaged/PC Refresh Dell desktops 7010 to 7060
  • Imaged/PC Refresh laptop 7480 to Windows 7/10
  • Upgraded Dell latitude 7470 laptop to Dell latitude 7480
  • Setup and installed peripherals (mice, laptop locks, keyboard, monitors, and dock stations/port replicator)
  • Setup and installed dual monitors
  • Using VGA and DVI to HDMI cables for monitors setup to the port replicator

Confidential, Richmond, VA

Account Executive

  • Provide a cost-effective marketing strategy
  • Clients provide mobile services from Assurance wireless
  • Participate in events organized by our management team
  • Increasing market penetration and brand awareness whilst providing long term customers via our dynamic promotions and event marketing strategies

Confidential, Richmond, VA

PT Grocery Sales Associate/FT Frozen Clerk

  • Charge and order merchandise/items in frozen department
  • Order Review and Maintenance walk
  • Computer-assisted ordering (CAO) system
  • Unload the truck, run back stock, down stack pallets
  • Conditioning frozen/grocery departments, stocking the merchandise.
  • Providing excellent customer service at all times
  • Inventory grocery/frozen department

Confidential, Glen Allen, VA

Configuration Analyst/Desk Side Support

  • Support 100 - 500 clients and provide excellent customer service skills
  • Upgraded hardware and software for laptops and desktops
  • Work perform on incidents of hardware and software issues
  • Hardware installation and Support of HP, and Compaq
  • Includes troubleshooting of Windows XP, Windows 7, HP, and Compaq hardware
  • Imaging laptops, tablets, and desktops to client specifications
  • Used scanstate and loadstate script software to transfer data and files from the old machine to the new machine
  • Created Active Directory users and computers by using administrative credentials for computer accounts
  • Patch Distribution
  • Added and pushed software applications for client’s laptop from the network server
  • Imaging laptops and desktops Windows XP from the network servers
  • Packaging, shipping, labels, and adding peripherals for laptops and desktops for client’s needs
  • Setup the DNS/ODBC connections on the laptops for client’s specification
  • Incident management and Safe Boot Setup
  • Work in the configuration center
  • Troubleshoot issues related to laptops and desktops, install memory sticks for laptops
  • Setup printers on the network and office for clients

Confidential, Glen Allen, VA

Customer Infrastructure Representative

  • Provide remote assistance for 100 - 500 clients with excellent customer service skills
  • Troubleshoot issues on hardware and software regarding laptop and desktop computers
  • Work perform on incidents and IMAC environment, support clients Apple IMAC desktop, off boarding client IMAC desktop
  • Analyzed/Configured software and hardware, assigned IP address/DHCP/DNS
  • Ability to setup printers for office, home, and networks
  • Removed/Added software and hardware
  • Installed a video card and setup dual monitors for a client
  • Upgraded hardware/software
  • Includes troubleshooting of Windows XP, Windows 7, HP, IMAC, and Compaq hardware
  • Hardware Installation and Support of HP, IMAC, and Compaq
  • Migration for clients by using scanstate and loadstate
  • Domino work order system
  • Installed external and internal CD Rom for laptops
  • Responsible for installation of video cards for desktops
  • Responsible for installation of memory sticks for desktops and laptops

Confidential, Colonial Heights, VA

Stocker/GM Receiver Supervisor

  • Provide excellent customer service, supervise, train, and coordinate activities of workers engaged in lifting, transporting, and run products/items on the shelves for the customers
  • Coordinate warehousing space and flow of materials based on shipping and receiving notices
  • Verify and prepare records, such as routing slips, material requisitions, and job orders
  • Managed to run products/items on the shelves for the customer in grocery department
  • Accomplished to unload the trucks on time for the customer to buy our products/items and stock the shelves

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