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Office 365 Solutions Consultant - Co-owner Resume

Arlington, VA

PROFESSIONAL SUMMARY:

Responsible and result driven IT professional with 13+ years of overall experience directing a broad range of Confidential Office 365, Skype for Business and Exchange migrations. Have successfully collaborated across wide array of business groups and stakeholders delivering to customer specifications. Most recent projects include: Confidential Office 365 onboarding, architecture and deployment, Confidential Azure Active Directory onboarding, Lync/Skype for Business server hybrid configuration and migration and MS Teams Configuration and deployment, Exchange on - premises administration, hybrid configuration and migration.

TECHNICAL SKILLS:

  • Confidential Office 365 onboarding, architecture and deployment 
  • Confidential Azure Active Directory onboarding, virtual networks, workstations and server deployments 
  • Lync/Skype for Business server hybrid/online configuration and migration 
  • Confidential Teams Configuration and deployment
  • Exchange server hybrid/online configuration and mailbox migration
  • Office 365 Enterprise Mobility solutions (Intune and Information Rights Management)
  • On-premises Exchange server 2010/2013 administration 
  • On-premise Lync/Skype for Business administration 
  • Skype for Business Enterprise Voice Deployment 

WORK EXPERIENCE AND CUSTOMER PROJECTS:

Office 365 Solutions Consultant - Co-Owner

Confidential, Arlington, VA

Responsibilities:

  • Architect and implement Office 365 Deployment
  • Exchange Hybrid/Online set up and Migration
  • Mailbox Migration and Dynamic Distribution groups
  • Skype for Business Hybrid/Online set up and migration
  • Azure AD configuration
  • Confidential Teams set up
  • Configure Office 365 Enterprise Mobility solutions

Office 365 - UC Systems architect

Confidential, Washington, DC

Responsibilities:

  • Work as a part of the Office 365 migration project team
  • Configured and managed Skype for Business online Enterprise voice
  • Managed and administer Skype for Business online
  • Network/ Media quality assessment for Skype for Business online
  • Deploy contact center solution for Skype for Business
  • Polycom and Yealink phone integration with Skype for Business online
  • Supervise level 2-3 technical support team
  • Train internal administrators and staff
  • White glove support for executive team

Sr Systems administrator

Confidential, Arlington, VA

Responsibilities:

  • Acted as a technical lead for Office 365 migration project, configuring Azure Active Directory environment
  • Designed and implemented and maintenance Migrated Skype for Business on-premises to Online
  • Designed and configured Exchange Hybrid, Confidential Teams and set up Azure MFA
  • Performed scheduled maintenance, security updates and routine monitoring of Exchange Server
  • Routine back up of Exchange server using backup technology and Exchange journaling
  • Responsible for email security, anti-spam solutions, DLP using Proofpoint and native Exchange solutions
  • Created technical infrastructure and implementation plans for migration projects and standard operating procedures
  • Trained junior members and delivered brown bag sessions to coworkers and end users

Premier field engineer

Confidential, NYC, NY

Responsibilities:

  • Delivered excellent proactive and reactive support and to Confidential Premier Customers.
  • Lead successful projects of Lync/Skype for Business in on premise and Office 365 environment.
  • High troubleshooting acumen.
  • Expertise in Office Suite with focus on Outlook and Office Deployment and customization
  • Delivered highly specialized proactive workshops, s and heath-checks to Confidential Premier Customers.
  • Created technical infrastructure and implementation plans for migration projects.
  • Use technical troubleshooting skills to resolve highly political issues that require immediate dispatch
  • Work with a team or individually proposing and implementing solutions

Support Engineer

Confidential

Responsibilities:

  • Delivered support and, content development, knowledge base triage for Microsoft’s Premier customer specializing on Exchange server, Outlook, Office and Skype for Business
  • Acting Technical Lead and mentor for new hires
  • Delivered Office Workshops for Confidential Partners and Customers.

Support engineer

Confidential

Responsibilities:

  • Delivered technical support to Confidential consumer and small business customers on Confidential Outlook and Office Suite
  • Delivered end user and developed knowledge base articles

Support engineer

Confidential

Responsibilities:

  • Delivered reactive technical support and to Apple Mac consumers customers
  • Mentoring of new-hires
  • Develop and deliver content for colleagues
  • Client troubleshooting and best practices

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