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Software Engineer Resume

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Chicago, IL

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SUMMARY:

  • Development with Javascript/HTML/CSS, Confidential Apex (Platform Developer certified)
  • Confidential Admin experience w/ data loading, configuration, declarative automation
  • Extensive CPQ experience
  • Experience writing data queries with SOQL
  • Development in an Agile team environment with a variety of tools (Git, Rally, Jira, SF Agile Accelerator)
  • Integrating external applications with SOAP & XML, REST & JSON

PROFESSIONAL EXPERIENCE:

Software Engineer

Confidential, Chicago, IL

  • Debug UI and application logic issues reported by tier 3 support
  • Create bug reports in bug tracking system & suggest fixes
  • Provide product health reports to engineering teams
  • Provide guidance to support teams on tools & troubleshooting

Success Agent (Tier 3 support)

Confidential, Chicago, IL

  • Created issue reports for engineering team
  • Investigation of customer reported software issues
  • Debugging of application customization plugins

Support & Services Consultant

Confidential, Chicago, IL

  • Implemented CPQ product solutions to customer’s specifications
  • Provided guidance for customers implementing CPQ independently
  • Lead discovery and requirements gathering meetings prior to implementation

Expert Services Consultant

Confidential, Deerfield, IL

  • Designed solutions to meet customers’ needs including custom scripts & integrations
  • Administration of Confidential implementations

Customer Support Consultant

Confidential, Deerfield, IL

  • Investigated reports of software issues & provide solutions to customers

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