Support Technician Resume Detroit, MI - Hire IT People

SUMMARY:

Proficient in a fast paced, production environment, while adhering to SLA metrics
Enthusiastic; customer - oriented with excellent interpersonal skills
Experienced on-site, and remote support analyst with hardware and software PC issues
IT infrastructure and systems experience with proven analytical, evaluative and problem-solving abilities

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Support Technician

Confidential, Detroit, MI

Systems Support Engineer

Confidential, Southfield, MI

Desktop support and customer service duties, including troubleshooting of hardware, and application issues on PC’s, laptops, tablets, and mobile phones.
Reference and maintained knowledgebase of common issues in environment
Perform password resets and unlock accounts, or machines for end users, perform email configuration, and MS office application repair/installs
Log incidents in Remedy in accordance to the escalation matrix and perform incident investigation
Determine impact of issue and link child tickets, to parent tickets for future outage analysis

Server Migration Engineer

Confidential, Southfield, MI

Deploy, configure and support of virtual and physical servers
Ensure servers and applications meet performance standards, including security, capacity, and up-time
Completed Windows Server 2003/2008 migration project