Customer Service Representative Resume

SUMMARY:

To obtain a challenging position that will allow space for opportunity, growth, and advancement .

SKILL:

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

Confidential

Customer Support Specialist

Responsibilities:

Perform system configuration, account activation and customer orientation, utilizing Alarm.com and Workbench technologies.
Guide customers through integration of video cameras with their home broadband network.
Email product information guides and insurance s to customers.
Jump in as needed to enhance team effectiveness and customer satisfaction

Confidential

Customer Service Representative

Responsibilities:

Accept incoming calls for Confidential & Confidential telephone and TV services.
Assist customers with billing questions, plan changes, etc.
Establish new services for customers by completing orders and arranging installation.

Confidential

Data Management Specialist

Responsibilities:

Contractor with Confidential Inc. Royalty Distribution Company.
Matched recently submitted tracks to artist repertoire in d Confidential base.
Located artist due royalties thru various internet research methods.
Provided UAT to company system Confidential prior to its release to the entire organization.

Confidential

Customer Service Technician - Supervisor

Responsibilities:

Work with Confidential in the field of technical support.
Provided customer service by completing on site troubleshooting, exchanges, and repairs to damaged devices.
Completed inventory count/corrections procedures on a daily basis.
Supervised 4-8 employees and dealt with escalated customer situations as needed on a daily basis.

Confidential

Appointment Reception Clerk

Responsibilities:

Staffing agency working with Kiser Permanente.
Accepted co-pays from Confidential ts for doctors visits.
Scheduled follow up visits for Confidential ts via Confidential scheduling program
Counted front desk register to verify all funds were accounted for on a daily basis.

Confidential

Appointment Setter/Customer Service Representative

Responsibilities:

Handled high volumes of potential customers by cold calling.
Arranged for customers to meet with mortgage professionals by obtaining various information on current mortgage.
Obtained customers social security number by using the established guidelines

Confidential

Recreational Aide (Summer Employee)

Responsibilities:

Assisted in day to day operation of various recreational centers.
Worked with children ages 8-18 in the Summer Arts program: “Theatre in the Parks.”
Posted signs, typed flyers, organized various class schedules as needed.

Confidential

Customer Service Representative

Responsibilities:

Assisted customers with establishing new services as well as upgrading current services with Sprint Long Distance.
Worked on Inbound and Outbound teams in the customer complaint department.
Averaged 10-12 sells a night with a 93% confirmation rate.