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Customer Service Representative Resume

SUMMARY:

To obtain a challenging position that will allow space for opportunity, growth, and advancement .

SKILL:

  • Integrated Desktop
  • Odyssey Order Entry System
  • Windows NT
  • Microsoft Works (Word, Excel, PowerPoint, Outlook)
  • Multiline Switchboard
  • Typing 43wpm
  • Internet Research
  • J - Point Cash Register System
  • KMATE Appointment Scheduling System
  • Retailer Maintenance System
  • Opus Cash Register System
  • Clarify Account Notation System
  • User Acceptance Testing
  • Oracle

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

  • Accepted incoming calls from members of the Confidential .
  • Processed payments for new members, existing members, and renewals.
  • Email cards to customers.
  • Handled irate customers as needed with escalated situations.

Confidential

Customer Support Specialist

Responsibilities:

  • Perform system configuration, account activation and customer orientation, utilizing Alarm.com and Workbench technologies.
  • Guide customers through integration of video cameras with their home broadband network.
  • Email product information guides and insurance s to customers.
  • Jump in as needed to enhance team effectiveness and customer satisfaction

Confidential

Customer Service Representative

Responsibilities:

  • Accept incoming calls for Confidential & Confidential telephone and TV services.
  • Assist customers with billing questions, plan changes, etc.
  • Establish new services for customers by completing orders and arranging installation.

Confidential

Data Management Specialist

Responsibilities:

  • Contractor with Confidential Inc. Royalty Distribution Company.
  • Matched recently submitted tracks to artist repertoire in d Confidential base.
  • Located artist due royalties thru various internet research methods.
  • Provided UAT to company system Confidential prior to its release to the entire organization.

Confidential

Customer Service Technician - Supervisor

Responsibilities:

  • Work with Confidential in the field of technical support.
  • Provided customer service by completing on site troubleshooting, exchanges, and repairs to damaged devices.
  • Completed inventory count/corrections procedures on a daily basis.
  • Supervised 4-8 employees and dealt with escalated customer situations as needed on a daily basis.

Confidential

Appointment Reception Clerk

Responsibilities:

  • Staffing agency working with Kiser Permanente.
  • Accepted co-pays from Confidential ts for doctors visits.
  • Scheduled follow up visits for Confidential ts via Confidential scheduling program
  • Counted front desk register to verify all funds were accounted for on a daily basis.

Confidential

Appointment Setter/Customer Service Representative

Responsibilities:

  • Handled high volumes of potential customers by cold calling.
  • Arranged for customers to meet with mortgage professionals by obtaining various information on current mortgage.
  • Obtained customers social security number by using the established guidelines

Confidential

Recreational Aide (Summer Employee)

Responsibilities:

  • Assisted in day to day operation of various recreational centers.
  • Worked with children ages 8-18 in the Summer Arts program: “Theatre in the Parks.”
  • Posted signs, typed flyers, organized various class schedules as needed.

Confidential

Customer Service Representative

Responsibilities:

  • Assisted customers with establishing new services as well as upgrading current services with Sprint Long Distance.
  • Worked on Inbound and Outbound teams in the customer complaint department.
  • Averaged 10-12 sells a night with a 93% confirmation rate.

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