Help Desk Analyst Resume Fl - Hire IT People

SUMMARY:

Looking for mid - level experienced position that wil use my experience and allow me to grow into a senior lead tech or managerial position.
Written Correspondence
General Office Skills
Working knowledge of Remedy software
Computer Savvy
Customer Service
Working knowledge of Active Directory

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Taking inbound call and assisting client with unlocking their accounts in Active Directory
Using AMHS messages system to reset clients passwords
Helping client install printers and clean up their profiles on computers with small harddrives.
Taking inbound calls to assist clients with changing their passwords on the unclassified side and classified side.
Using Remedy software to put in information about the client and if not able to fix situation then pass it on to Tier II tech.
Assisting client with resetting password for the Webservices account.

Confidential, Fl

Helpdesk Analyst

Taking inbound calls using Active Directory to check end-users acct for activation
Unenforced their Common Access Card so that they can log onto the network computers
Resetting passwords and setting up email accts in Outlook
Allowing end-users to access the email from Outlook WEB ACCESS terminal with their secret word
Using active Directory to check the end-users computers to ensure that they have the appropriate software that they are suppose to have on their computer
Using commard prompt to find out where the end-user computer was located to expedite the password reset
Taking inbound call to profile information on how to access certain files and folders

Confidential

Helpdesk Technician

Taking inbound calls for software support and assisting customer with their computers problems.
Assisting customer with cleaning of spyware, malware along with Trojans and viruses on their computer
Assisting customers with setting up their email thru outlook
Assisting customer with upgrading the operating systems from Windows
98, Me, 2000 and XP
Assisting customer with third-party software and also doing remote access to their systems to show and talk the customer thru setting up a maintenance plan for their pc.

Confidential

Lab Support Technician

Assisting faculty and staff with Blackboard Assistance in accessing the accounts and setting up shells.
Using Active Directory to assist end-users and adding them to a particular groups
Imaging computers using Norton Ghost
Pc rollouts and software delivery
Creating images and securing computers using the MMC
Assisting students, faculty and staff with internet browsers and software applications
Assisting in Help Desk taking incoming calls from NSU faculty and staff about problems with the PCs
Assisting in wireless setup connectivity for student laptops in dormitory housing

Confidential

Computer Technician

Setup the computer lab for college and high school students
Instructed IT curriculum consisting of Ms Word, Excel, PowerPoint, Publisher, Internet, and e-mail usage to the general public
Teaching computer classes to senior citizens and general public
PC Rollout and software delivery
Setup staff computers in offices and connect them to network
Created Community Newsletter for Neighborhood and taught computer classes to the summer camp students

Confidential, Va

Lab Support Technician

Setup student workers schedule and assist in payroll
Assist students in using Microsoft Applications
Assist students in utilizing Virtual Library of Virginia Database for internet information
Supervise student workers in computer lab
Install hardware and software in computer that needed maintenance