Health and Human Services Office 365 Engineer Resume

PROFESSIONAL SUMMARY:

Highly skilled in leading the design and implementation of small to large enterprise migrations into Office 365, including Gap Analysis, Troubleshooting, end - customer interface and communications
Strong user support background providing a high level of customer service to an eclectic group of clientele, including technology partners and customers at various levels.
Major focus on email migrations utilizing various Microsoft technologies to accomplish project objectives.
Strong written communications - delivered technical documentation and SOPs targeted to audiences at multiple levels.
Leadership roles in support of Office 365 migrations and operations as well as other critical information technology needs.

SKILLS:

SPECIALTY AREAS:

EMPLOYMENT:

Confidential

Health and Human Services Office 365 Engineer

Responsibilities:

Policy and future architecture planning, SOP creation, Change Request creation for policies and relevant systems
Created process for High-Level E-Discovery FOIA searches and reporting
Troubleshooting and Remediation of Directory Synchronization issues - including large-scale multi-forest domains
Provides Tier 4 Engineer level support for the Service Desk
Frequently provides escalation support for VIP/Executive end-user issues for which he has received praise from the Fed Mgt team for responsiveness and expertise
Powershell skills, O365 user licensing, deep understanding of HHS O365 Account Provisioning, Windows Server patching, Exchange server upgrades
Standardized and optimized E-Discovery FOIA request procedure
Solved problems with existing Account provisioning procedures which ensured the smooth transition of onboarding for new Presidential Administration executives and appointees
During Hurricane Irma, went onsite to resolve issues in hours with Accounts that were critical to US Government successful deployment of medical supplies and personnel
Integral to planning and policy for email handling and distribution

Confidential

365 Engineer

Responsibilities:

Plan, Design, and implement migration to Exchange Online
Ensure technical prerequisites for successful migration were met
Remediated MS Onboarding team migration failures and issues
Troubleshooting variety of end user issues related to use of Alternate LoginID and PIV cards
Managed Tier 4 O365 Support team
Performed Out of Cycle migrations
Implemented Identity management as necessary to complete successfully complete transition to Office 365.
Developed and documented SOPs for Hybrid Coexistence state as well as completed migration.
Developed and presented DOE environment specific troubleshooting guides to Desktop support teams
Performed Exchange Online pilot migrations and documented testing during this phase.
Supported Coexistence for Skype for Business between Office 365 and Lync On Premises.
Used PowerShell as part of daily migration activities as well as for troubleshooting.

Confidential

Office 365 Engineer

Responsibilities:

Engineering Lead to Architect, design, manage, and implement migrations for Office 365 cloud services functioning as Engineering Lead using project management and communication skills
Migrate data/mail from Exchange, Google Apps, and Lotus Notes to O365/Exchange Online using both Hybrid and cutover methodologies.
Mobile Device Implementation, DirSync, Password Sync, OU filtering, SCCM, Sharepoint, Skype for Business
Configures and deploys DirSync, including Password Sync, OU filtering, Kapersky AV,
Deploy and Configure Lync Online for both internal and external domain communication
Mobile device implementation
Uses project management and communication skills to accomplish mission goals and objectives