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Health And Human Services Office 365 Engineer Resume

PROFESSIONAL SUMMARY:

  • Highly skilled in leading the design and implementation of small to large enterprise migrations into Office 365, including Gap Analysis, Troubleshooting, end - customer interface and communications
  • Strong user support background providing a high level of customer service to an eclectic group of clientele, including technology partners and customers at various levels.
  • Major focus on email migrations utilizing various Microsoft technologies to accomplish project objectives.
  • Strong written communications - delivered technical documentation and SOPs targeted to audiences at multiple levels.
  • Leadership roles in support of Office 365 migrations and operations as well as other critical information technology needs.

SKILLS:

  • Office 365 Engineer and Operations Lead
  • Identity Management
  • Email migration - cloud services
  • Windows Server 2012 R2, 2008, 2003
  • Technical Writing/SOP creation

SPECIALTY AREAS:

  • Cloud Migration (Office 365)
  • Email Migrations
  • Identity Management

EMPLOYMENT:

Confidential

Health and Human Services Office 365 Engineer

Responsibilities:

  • Policy and future architecture planning, SOP creation, Change Request creation for policies and relevant systems
  • Created process for High-Level E-Discovery FOIA searches and reporting
  • Troubleshooting and Remediation of Directory Synchronization issues - including large-scale multi-forest domains
  • Provides Tier 4 Engineer level support for the Service Desk
  • Frequently provides escalation support for VIP/Executive end-user issues for which he has received praise from the Fed Mgt team for responsiveness and expertise
  • Powershell skills, O365 user licensing, deep understanding of HHS O365 Account Provisioning, Windows Server patching, Exchange server upgrades
  • Standardized and optimized E-Discovery FOIA request procedure
  • Solved problems with existing Account provisioning procedures which ensured the smooth transition of onboarding for new Presidential Administration executives and appointees
  • During Hurricane Irma, went onsite to resolve issues in hours with Accounts that were critical to US Government successful deployment of medical supplies and personnel
  • Integral to planning and policy for email handling and distribution

Confidential

365 Engineer

Responsibilities:

  • Plan, Design, and implement migration to Exchange Online
  • Ensure technical prerequisites for successful migration were met
  • Remediated MS Onboarding team migration failures and issues
  • Troubleshooting variety of end user issues related to use of Alternate LoginID and PIV cards
  • Managed Tier 4 O365 Support team
  • Performed Out of Cycle migrations
  • Implemented Identity management as necessary to complete successfully complete transition to Office 365.
  • Developed and documented SOPs for Hybrid Coexistence state as well as completed migration.
  • Developed and presented DOE environment specific troubleshooting guides to Desktop support teams
  • Performed Exchange Online pilot migrations and documented testing during this phase.
  • Supported Coexistence for Skype for Business between Office 365 and Lync On Premises.
  • Used PowerShell as part of daily migration activities as well as for troubleshooting.

Confidential

Office 365 Engineer

Responsibilities:

  • Engineering Lead to Architect, design, manage, and implement migrations for Office 365 cloud services functioning as Engineering Lead using project management and communication skills
  • Migrate data/mail from Exchange, Google Apps, and Lotus Notes to O365/Exchange Online using both Hybrid and cutover methodologies.
  • Mobile Device Implementation, DirSync, Password Sync, OU filtering, SCCM, Sharepoint, Skype for Business
  • Configures and deploys DirSync, including Password Sync, OU filtering, Kapersky AV,
  • Deploy and Configure Lync Online for both internal and external domain communication
  • Mobile device implementation
  • Uses project management and communication skills to accomplish mission goals and objectives

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