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Help Desk Agent Resume

SUMMARY:

  • Looking for Tech support, Help Desk Analyst, Quality Control (QC), Inventory Support Technician positions
  • Over 5 years of customer service experience
  • Outstanding communication skill (written and spoken)
  • Proficiency in developing excellent relationships with coworkers and clients
  • In - depth ability to work on a challenging environment in a respectful and courteous manner
  • Ability to adapt to new working environment quickly
  • Team player

TECHNICAL SKILLS:

Application, and OS:: Ms Windows XP, Win7, Win8, Win10, Remedy Ticketing System, Microsoft Office Suite, Norton Ghost Imaging

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Agent

  • Ensure that Guests receive an exceptional experience from check-in through check-out
  • Resolve network related issues by troubleshooting connectivity, inspecting the network cable and conducting loop back testing and checking IP addresses
  • Resolve any technical issues with OnQ system and communicate with the Help Desk
  • Provided onsite support and through email/phone
  • Resolve any technical issues with printer, internet connection or report discrepancies

Confidential

Customer Service Representative

  • Accurately process all transactions with zero discrepancies
  • Communicate effectively with customers to ensure their needs are met
  • Data entry
  • Resolve any technical issues with printer, internet connection or report discrepancies

Confidential

Behavioral Analyst

  • Initiate and monitor data collection systems related to student behavior. Summarize, graph and analyze data.
  • Conduct Functional Behavioral Assessment which includes the collection of data through interview, logs and direct observation.
  • Provide ongoing monitoring of progress on behavioral goals. Produce quarterly progress reports and annual summaries.

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