SUMMARY:

• A position, with growth potential, on a team of innovative IT professionals in a progressive minded firm

TECHNICAL SKILLS:

Software: Windows Server R2 design & administration, Hyper - V & VMware ESXi server virtualization, Active Directory, Exchange, Windows Terminal Servers, RDP, Win 3.1-7, Mac 9-X, AppRiver, ConnectWise, Kaseya, Labtech, Citrix, BlackBerry Enterprise Server, IIS, FTP, DNS, DHCP, TCP/IP, Microsoft Office 95-2010, AppAssure 5, Backup Exec 2012, Ghost, VIPRE/Symantec (Norton)/McAfee Anti-Virus Servers, VNC, LogMeIn, GoToAssist & RDP

Hardware: 7 years experience with data center environments; Auth. Dell Partner Direct; SAN & NAS technologies; Cisco VoIP, Managed Switches, & VPN technologies; RSA SecureID, SonicWall & Whatchguard VPN technologies; Barracuda devices; Canon Fiery & HP Print Servers; Linksys & Cisco Aeronet Wi-Fi; Intel server/workstation repair; CAT 5/6 Ethernet cabling

PROFESSIONAL EXPERIENCE:

Confidential Metro Detroit & South FL

Network Engineer

• Work with clients including Huntington Bank, Chase, HP, Precision Tune, Creative Site Solutions, TD Bank, CVS, Health First & Franako Pharmacies, to support and improve their current infrastructure
• Microsoft Server virtualization (Hyper-V), administration, maintenance, & troubleshooting
• Design and implement backup systems with co-location using NAS devices and Dell AppAssure 5
• Daily support of client PC and network infrastructure
• Work from home and ravel nationwide on network installation projects

Confidential Ft. Lauderdale, FL

Network Engineer - Remote

• Lead on multiple production Windows 2008 R2 32 & 64 bit, Exchange 2003/2007/2010, & SQL Server virtualization projects utilizing Microsoft Hyper-V & VMware technologies for multiple clients from home and on site
• Designed and implemented real-time disaster recovery solutions utilizing AppAssure Reply 4
• Daily interaction with customer base to ensure SLAs were met above customer expectations

Confidential Dedham, MA

Lead Field Technician - Remote

• Contracted with CVS Pharmacy upgrading UNIX production server OS & applications nationwide
• Extremely secure and time sensitive project; each location had to be completed overnight
• Worked from home and on client’s sites in high security and medical environments
• Also worked on a project for Knights of Columbus to upgrade their field user’s laptops

Confidential Boca Raton, FL

Network Engineer

• Contracted to Brazil Telecom; geographical move of their office during remodel of their global headquarters
• Microsoft Server 2003, 2008, & Active Directory administration
• Day to day troubleshooting and support for client’s users

Confidential Ft. Lauderdale, FL

Senior Desktop Engineer

• Contracted to Office Depot Global Headquarters
• Areas of focus included Windows Server 2003 Advanced Server Active Directory administration, Citrix MetaFrame/PNA Client, Cisco VoIP, Mac OS X, & Cisco managed switch configuration
• Administrated BlackBerry Enterprise Server 4.x; add, remove, and troubleshoot users BlackBerrys
• Lead on enterprise wide RSA SecureID VPN roll-out
• Lowered ticket queue from 200+ to less than 20 outstanding issues over the course of 3 months
• Worked closely with Packaging, SMS, QA and Security Teams
• QA workstation images and applications before deploying to end users
• Executive level remote & desk side support for corporate campus

Confidential , Boca Raton, FL

Lead Technical Associate

• Worked with Innovations Team brainstorming new ideas for the company
• Projects included sales associates carrying tablet PCs in order to give customers more information on products & improve sales, branding of the Firedog, and game rooms highlighting the latest PC hardware
• Increased technical service sales through coaching store associates in sales tactics and current technologies
• Provided excellent customer support on a daily basis

Confidential New York, NY

Network Consultant

• Designed, implemented and supported small business Windows based LANs
• Troubleshot Windows 95-XP & Mac OS 9-X workstations, NT-2003 Servers, and IP printers
• Created and migrated 2000/2003 servers & domains including Exchange 2000/2003 and IIS 6.0
• Security orientated: SonicWall Firewall & VPN installation, monitored and verified backup/recovery solutions
• Supported clients on-site and remotely with day-to-day application usage, OS issues, and hardware support

Confidential New York, NY

LAN Administrator

• Administrated systems including Active Directory 2000, FTP server, Canon Fiery and HP IP network printing
• Built and maintained SMS 2000, SQL 2000, FTP, and SUS 1.0 servers
• Built, administrated, & repaired Windows 2000/XP desktops/laptops and Compaq Proliant servers
• Supported software including: Microsoft Windows 9x/NT/2000/XP, Office 2000/XP, Outlook 2000/2002, Mac OS 9.22, Quark 4.11, Photoshop 5-7, Illustrator 8-10 and Act 2000
• Phone and desk side support for company executives
• Other responsibilities included, rollout projects, printer repair, and QA then push security patches

Confidential Southfield, MI

Network Engineer

• Contracted with City of Detroit, Domino’s Pizza and St. Joseph Mercy & St. John’s Hospitals
• Responsibilities included Y2K analysis, Compaq DeskPro SE support level II & III, installs, & migrations and HP LaserJet support/repair
• Operating systems supported: Novell NetWare v3.1-4.11, Microsoft Windows 95/98 & NT v3.0-4.0
• Software supported: Novell GroupWise v5.24, Ghost 6.0, Microsoft Office 97, DNS and proxy servers