Help Desk Technical Support Resume Ashburn, VA - Hire IT People

TECHNICAL SKILLS:

Software Applications: Microsoft Suite (Excel, Word, Access, Power Point), 45 wpm, Adobe Photoshop.

Database Management: Database SQL command, MySQL.

Problems Solving Skills: New Software Installing and Trouble shooting and resolve technical problems of operating systems.

Operating Systems: Mac OSX, Windows XP professional.

Computer Hardware: Faxes, Scanners, Copy machines

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Help Desk Technical Support

Responsibilities:

Provide good support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
In depth my job is used to provide technical support to the customers via telephone, email and remote support tools.
Providing technical assistance for question,and problems and resolving problems with networks and other computer systems.
Installing and upgrading new and existing systems and also following up with customers to ensure full resolution of issues.
Experienced in troubleshooting, and resolve technical problems of operating systems like Windows XP, Windows 7, Mac and technical Office applications, email, other special applications,
Internet connections, and hardware/peripheral equipment via telephone.
Ability to support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Android, Tablets.
Experienced in handling in incoming tickets efficiently with following procedures and policies.

Confidential

International Voice Process for Customer & Technical Support

Responsibilities:

install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face - to-face or over the phone,
to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles
deal with password issues respond within agreed time limits to call-outs rapidly establish a good working relationship with customers and other professionals, such as software developers.

Confidential, Reading, U.K

Customer Service Associate

Responsibilities:

cashier, assisting customers, unloading new shipments, stocking shelves, cleaning the store and aisle, answering phone calls.