Front Desk Resume Arlington, VA - Hire IT People

SUMMARY:

Entry level IT Help Desk professional with a strong academic background in computer software/hardware technology, analytical and problem - solving skills. Experienced in assisting customers to resolve their computer issues. Seeking to expand my technical knowledge and experience in a corporate IT industry environment.

TECHNICAL SKILLS:

Operating Systems: Install and configure Red Hat Linux (6 & 7), install and configure Windows Desktop, configure Active Directory, maintain LVM best practices, administer groups and file permissions, manage disk and file usage, provide customer service via phone, email when is necessary, troubleshoot and solve software and hardware issues

Software: Microsoft Word, Excel, PowerPoint, Publisher, Outlook & Visio

Hardware: Install, configure, troubleshoot, repair desktops and laptops

Networking: LAN/WAN, TCP/IP & VPN protocols

Web Development: HTML, CSS, & JavaScript

General: Expert using scanner, printer, copier and fax machines, fast learner and adapt to new software or database platform and 50 wpm typing speed

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Front Desk

Responsibilities:

Answered phone calls and visitors’ inquiries
Provided technical support daily to the end users of the computer lab to troubleshoot connectivity on computers and printers
Tutored end users in various software applications to enhance basic understanding of computer usage
Entered logs of visitors into ETO Database Software

Confidential, Sterling, VA

IT Help Desk

Responsibilities:

Operated as service point of contact helping diagnose, troubleshoot, and resolve end users’ inquiries
Provided technical support daily by e-mail or phone call to troubleshoot connectivity on peripheral devices and system maintenance
Set up computers, install software, and create users accounts
Installed Antivirus software/Virus detection and removal

Confidential, Chantilly, VA

Data Entry Operator

Responsibilities:

First point of contact for learning and developing new data entry processes/systems
Processed highly confidential account information and customer information from document forms
Verified, corrected, and deleted unnecessary data from several sources before entering into a complex file system
Deciphered complex handwritings, faded texts, and recordings into digital data system

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Front Desk Resume

Arlington, VA

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