Helpdesk Tier II Resume Washington, DC - Hire IT People

SUMMARY:

Experienced technician with outstanding customer service, ready to assist in reaching organizational goals.

EXPERIENCE:

Confidential, Washington, DC

Helpdesk Tier II

Windows 7/10 support
SLA environment servicing normal users and VIPs
On site face to face as well as remote user support
VDI (virtual desktop infrastructure) management via VMware Horizon view console
Password resets, account creation/deletion, network printer configuration via Active Directory
Ticket tracking (Cherwell)
Asset and supply management
Printer maintenance

Confidential, Washington, DC

Helpdesk Tier II/III

Confidential, Fairfax, VA

MDM Administrator

Windows 10 support
SLA environment servicing normal users and VIPs
Android and Apple iPhone MDM via iTunes and IBM Maas360
Ticket tracking (Remedy)
Implementation and maintenance of appropriate HHS policy profiles based upon user need

Confidential, McLean, VA

Mobile Desktop Support Specialist

Confidential, Alexandria, VA

Technical and Administrative Support

Windows XP/7/Vista support
Laptops and desktop configuration
Administrative tasks handled included email correspondence, phone duties and document storage and retrieval
Asset and supply management