SUMMARY:

Highly skilled Administrative support professional with strong knowledge in Records Management, Government Administration and Real Estate arenas. Experienced working in environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service as well as detail oriented and resourceful in completing tasks. Confident and poised in interactions with individuals of all levels.

AREAS OF EXPERTISE:

• Customer Service Relations Records Management Data Entry
• Office Equipment Operation Computer Operations Finance

TECHNOLOGICAL PROFICIENCIES AND SKILLS:

Microsoft Office Suite: Word, Excel, Outlook; Adobe; Internet Explorer; Social Media; PowerPoint

Property Management: Yardi Database, Billing/Coding, Residential/Maintenance Bookkeeping;

Non - Profit: Intake Department; Housing Specialist Assistant - Foreclosure Prevention Team

Typing Speed: 50 W.P.M.; B.F. Saul Wire Transfers - Foreign & Domestic

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential, Reston, VA

Responsibilities:

• Coordinated disclosure documents for all new Home Owners of Reston.
• Processed requests for validity and compliance with all legal requirements of the POAA Act.
• Served as liaison between members, Real Estate agents, and the Covenants Administration Department.
• Collaborated with consultants to update POAA intakes, databases and electronic documents as required.
• Processed lender questionnaires regarding Planned Unit Development, and responded to property related inquiries.

Tax Preparer Assistant

Confidential, Washington, DC

Responsibilities:

• Greeted clients in a positive and cheerful manner. Introduced products and services for the current tax season.
• Answered incoming calls and delegated messages to requested Tax Pro/Supervisors.
• Assembled and scanned income tax documentation into JH Net database.
• Correlated folders for all clients and inter - office use. Scheduled and assigned clients with distinct tax professionals.
• Entered client’s personal information into a highly secured database for tracking, verification, and updating purposes.
• Logged clients’ check/debit card transactions and archived all completed returns.

Part - Time Cashier

Confidential, Washington, DC

Responsibilities:

• Front end support services; greeted customers as they entered the store.
• Directed customers to particular isles for necessary items.
• Contacted Department Manager for special requests orders.
• Rang up customer’s orders/occasionally bagged items; secured register between customer’s transactions.

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

• Accessed Yardi Database and searched legal property descriptions.
• Created Excel Databases to reflect all appraisals updates.
• Collected utility bills for investment properties; Xeroxed and filed all payments.
• Contacted DC Housing Voucher holders and scheduled re-certification appointments.
• Compiled existing client’s information in accordance with Confidential requirements.

Real Estate Marketing Assistant

Confidential, Upper Marlboro, MD

Responsibilities:

• Researched tax records, produced CMA reports and originated listing packages for homeowners.
• Uploaded/formatted pictures, and entered listing information into the MRIS database.
• Entered pertinent data into Maryland Real Estate Zip Form database. Maintained agent’s schedule and marketing projects.

Real Estate Agent/Salesperson

Confidential, College Park, MD

Responsibilities:

• Pre-screened prospects prior to consultation for efficient packet information preparation.
• Provided clients various synopsis on inquired properties.
• Extended optional lender referrals and information on first time home buyer programs.
• Assisted clients with Rental and Real Estate Investments.
• Abode by the Code of Ethics while negotiating fair market pricing for all investments.

Document Management Analyst/Office Assistant

Confidential, Washington, DC

Responsibilities:

• Acted as Facility liaison for Confidential Special Access Security Program.
• Entered all classified documentation for attorneys through an automated database for permanent indexing.
• Recorded and tracked elements such as dates, document numbers, names and addresses for retrieval as appropriate.
• Input employee’s monthly time and travel expenses reports.
• Prepared clear and concise deposition materials, correspondence, and weekly reports for Attorneys.

Switchboard Operator/Receptionist

Confidential, Washington, DC

Responsibilities:

• Greeted all employees, clients/visitors and escorted them to the appropriate personnel.
• Operated a fifteen-line switchboard for the DCPS School System call center.
• Supported receptionist in main office area attending approximately 100 clients/visitors per day.

Commercial Teller

Confidential, Washington, DC

Responsibilities:

• Counted and strapped enormous quantities of money on a daily basis.
• Purchased and dispersed money to Head Teller when ordered on the system.
• Approved, cashed, and deposited checks for Corporate Business Accounts and Non-Profit Organizations.
• Reviewed accounts for fraudulent activity at account holders request.
• Retrieved money from ATM machines and provided dual support for monetary vault storage.