Service Desk Associate Resume Baltimore, MD - Hire IT People

SKILLS:

PROFESSIONAL EXPERIENCE:

Service Desk Associate

Confidential, Baltimore, MD

Responsibilities:

Create new functional and efficient policies and procedures
Maintain a clean and safe health & fitness environment for members
Manage member counts and access
Assists members daily via email, phone, and in person; responsible for directing members to appropriate department and answering all general questions

Membership Associate

Confidential, MD

Responsibilities:

Worked with team members to ensure quality service and a timely follow up to all member concerns
Completed new membership packages for proper input into membership database.
Innovated and initiated new functional policies and procedures
Performed filing, drafting and editing short office memos

Leader

Confidential, Baltimore, MD

Responsibilities: