SUMMARY:

Experienced administrative support professional offering versatile office skills which include proficiency in various medical office scheduling/billing software (gMed, NextGen, Allscripts, etc.), EMR, and Microsoft Office. I am a strong organizer, planner, and problem solver who readily adapts to change. I am able to work independently and with a team. My work ethic will exceed all expectations. I am also able to juggle multiple priorities and meet tight deadlines without compromising quality.

KEY SKILLS:

• Scheduling
• Insurance Verification
• Insurance Authorizations
• Front Desk Reception
• Call Center
• Word Processing
• Charge/Payment Posting
• Referral Preparation
• Secretarial Duties
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• Windows/PC gMed/gGastro
• IDX/Allscripts
• POLCI,NextGen
• Typing Speed 45 - 50wpm

OTHER SKILLS:

• Certified training in MS Word, WordPerfect, Excel, PowerPoint, and Access
• Employment training in GMed, NextGen, IDX AllScripts/TouchWorks (scheduling/clinical software), POLCI (scheduling/billing software), LCM (scheduling/testing software), and GroupWise (inter-office email)
• Typing speed of 45-50 wpm

EXPERIENCE:

Confidential

Verification Associate, Bowie, MD

Responsibilities:

• Answering multiple inbound call inquiries for 35+ Physicians/Clinical Staff, 8 Office locations, 4 Surgical Centers, 3 Hospitals, and other departmental staff in a call center setting.
• Obtaining/Updating demographic and insurance information.
• Scheduling various types of appointments and procedures such as: new/established patient office visits, injections/infusions, breath tests, colonoscopies, upper endoscopies, ultrasounds, etc.
• Contacting various insurance companies (BCBS, Aetna, Cigna, Medicaid, United Healthcare, GEHA, etc.) both by telephone and electronically to verify eligibility and obtain benefits.
• Obtaining insurance authorizations for all GI procedures (Upper Endoscopy, Colonoscopy, ERCP, Flexible Sigmoidoscopy, Capsule Endoscopy, etc.).

Confidential, Way Landover, Maryland

Responsibilities:

• Providing an explanation of financial obligation/responsibility to patients (if needed).
• Completing and submitting all necessary insurance forms, medical records, and clinical information as required by third parties for prior authorizations.
• Maintaining frequent telephone contact with insurance provider representatives, third party customer service representatives, and pharmacy staff.
• Sending appropriate messages and/or correspondences to physicians as requested by incoming callers, patients, coworkers, and/or customers.
• Answering email requests from patients to schedule or reschedule appointments and procedures.
• Modifying physician schedule templates as requested by rescheduling patients, blocking time, or adjusting appointments.
• Sending prescription refill and authorization requests for approval.
• Calling in procedure Prep Kits to pharmacies as requested.
• Mailing Procedure Prep Instructions and Prescriptions.
• Submitting medical records requests.
• Performing other administrative duties as required or assigned.

Confidential

Patient Service Representative, Washington, DC

Responsibilities:

• Scheduled various types of cardiac related appointments and procedures such as: office visits, echocardiograms, stress echocardiograms, exercise stress tests, nuclear stress tests, vascular studies, pacemaker/defibrillator exams, and sleep apnea studies.
• Answered multiple telephone inquiries, taking/routing messages for physicians and other clinical staff.
• Obtained patient demographic and insurance information during registration.
• Insurance Authorization of cardiac procedures (Echocardiograms, Stress Echocardiograms, Nuclear Stress Tests, and Sleep Studies).
• Dedicated Scheduler and Administrative Assistant for the Electrophysiology program.
• Physician/Technician schedule template maintenance (opening, blocking, rescheduling, and closing schedules as needed).
• Arranged initial appointments for CPAP Titration Therapy
• Prepared/Distributed multiple reports that include physician schedules, patient appointment reminders, appointment wait lists, etc…
• Fulfilled online appointment and prescription refill requests.
• Prepared Medical Records requests and retrieval.
• Performed other various administrative duties as needed or assigned.

Confidential, Landover, Maryland

Patient Service Specialist

Responsibilities:

• Answered phones and directed calls to the appropriate physician, nurse, or staff.
• Scheduled, Rescheduled, and Canceled appointments/procedures for various departments (Cardiology, Endocrinology, Urgent Care, Internal Medicine, Coumadin Clinic, Nephrology, Gastroenterology, Rheumatology, Infectious Disease, Podiatry, Pulmonary, and Geriatrics) both by telephone and online requests.
• Input and Verification of all demographic and insurance information.
• Responsible for notifying/rescheduling all patient appointments that are canceled due to a change in the physician’s schedule.
• Sending/Responding to various electronic physician/staff requests.
• Delegating/Responding to several online requests sent by patients to physicians via internet.
• Provided new hire training/assistance.
• Requested sign language interpreters for hearing impaired patients.
• Performed front office duties (patient check in/out, collecting copayments, scanning copies of the insurance card/identification, insurance verification, registering new patients, etc…)
• Performed other general office duties as assigned.
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Confidential

Customer Service Representative, Bowie, Maryland

Responsibilities:

• Computer entry of all demographic and insurance information.
• Responsible for ICD-9 and test code entries.
• Performed Federal/Non-Federal drug screens for employment purposes.
• Scheduled two/three hour glucose tolerance tests.
• Maintained daily totals of any/all patient services provided for the day.
• Responsible for supply ordering and invoice entry.
• Obtained lab order/prescriptions from various physicians.
• Answered/routed multiple telephone inquiries.
• Provided various secretarial/administrative duties as needed.

Confidential

Registration Officer, Cheverly, Maryland

Responsibilities:

• r esponsible for registration of all patients serviced through the emergency department.
• Obtained/Updated demographic information.
• Greeted/Directed patients, visitors, and staff to various departments.
• Performed other administrative duties as required.

Confidential, Landover, Maryland

Responsibilities:

• Provided secretarial services for the Clinical Engineering Department, which includes receiving/screening calls, composing reports, transcribing, dictation, maintaining calendars, arranging meetings, travel, and training of personnel, developing and maintaining filing systems, and other duties as assigned.
• Received visitors and telephone calls.
• Maintained appointment calendar and arranges appointments and conferences.
• Prepared itineraries and make travel reservation.
• Prepared and submitted time cards using the “KRONOS” systems.
• Managed the Asset Information Management System and the Medical Device Tracking System for the department.
• Managed the rentals of medical equipment for Holy Cross Health.
• Coordinated transactions, invoices, and billing for equipment on consignment.
• Provided project support, gathered information, compiled data.
• Provided maintenance assistance and technical support to hospital staff, physicians, and other hospital associates.
• Responsible for assisting in hospital equipment recall program by contacting all concerned parties and checking the follow-up status of information received.

Confidential

Medical Office Assistant, Colmar Manor, Maryland

Responsibilities:

• Responsible for all patient registration and appointment scheduling.
• Collected co-payments and account balances.
• Posted charges and payments.
• Verified insurance coverage (HMO’s, PPO’s, EPO’s, POS’s, Medicaid, Medicare, Worker’s Compensation, and MVA’s, etc…).
• Scheduled interpreters for the hearing impaired and patients needing foreign language assistance.
• Prepared referrals/treatment plans for various insurance carriers.
• Prepared physician schedules.
• Arranged meetings, conferences, and travel requests.
• Answered/Routed telephonic inquiries.
• Arranged transportation for patients.
• Provided other administrative duties as needed or assigned.