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Customer Service Associate Resume

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Frankenmuth, MichigaN

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SUMMARY:

  • I.T. person with knowledge in Linux and Windows operating systems.
  • Always willing to learn new technologies or new ways of accomplishing tasks.
  • Diagnosis and trouble shooting PCs
  • Webserver trouble shooting
  • Phone Support
  • Ticket Support
  • Great Communicator written and vocal.

SKILL:

Apache 8 years, Linux 9 years, MySQL 8 years, Network File System (NFS) 3 years, Research 10 years, Call Center, Customer Service, Customer Care

EXPERIENCE:

Confidential

Customer Service Associate, Frankenmuth, Michigan

Responsibilities:

  • Helped customers over the phone to get connected to the internet.
  • Also helped the customers retrieve their emails if needed.
  • Trouble shoot their modems to get the customer back on - line.

Confidential

Windows Migration Specialist, Lansing, Michigan

Responsibilities:

  • Helped with the migration of servers from a company that Confidential bought.
  • Incorporated their data to the data center in Lansing.

Confidential

Tier 1 Linux Analyst, Southfield, Michigan

Responsibilities:

  • Helped resolve clients issues with web servers over the phone and by tickets.
  • Fixed issues with Apache, PHP MySQL and any other issue that may have happened on their web server.
  • Set up DNS records to communicate with Microsoft for Office 365.

Confidential

Help Desk/Phone Support contractor

Responsibilities:

  • Assisted clients with the software that is on their automotive diagnostic tools to trouble shoot vehicles.
  • Supported clients such as Ford, Land Rover, John Deer and Astro Martin.

Confidential

Lan Manager\Intern, Southfield, Michigan

Responsibilities:

  • 120-Hour Internship
  • Used Ghost and CloneZilla to clone new PCs for new workers to use.
  • Wrote Batch scripts to automate processes.
  • Input data into their PIRD system

SQL Technician

Confidential, Houston, Texas

Responsibilities:

  • Analyzed viruses, Trojans, and other Malware that was effecting Bps global network.
  • Debugged Snort rules to help prevent false positives.
  • Documented all issues into their Knowlege Base
  • Escalated any issue to upper management.

Network Adminastrator

Confidential, Flint, Michigan

Responsibilities:

  • Handled technical troubleshooting issues within a buisness environment including system crashes.
  • Made a cloning/disaster recovery server for a Linux server.
  • Reset user passwords through Active Directory
  • Assisted with user agreements.
  • Set up and Networked two class rooms.

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