SUMMARY:

• Network/Windows Engineer with over 18 years of experience in designing, planning, implementing and troubleshooting core network support.Have the ability to leverage network operations to meet business objectives.
• In depth understanding of complex technologies and proven expertise in root cause analysis and investigation by replicating the network issues in laboratory environments and resolving the same under strict timelines in a live network
• Performed trading floor Desktop support of Hardware and software.
• Have experience with Trading floor and Trading firm technical support, Data Center support, Data Center Engineering, Project management of trading firms and Trading floor support.
• Supported and installed, configured and performed troubleshooting of Catalyst Cisco routers and Switches, Wireless networks Cisco Lightweight Wireless Systems, Aironet Wireless, Proxim Rangelan2 Wireless Access points System devices, Cisco VoIP, and VPN's hardware.
• Have installed Dell, IBM, HP, Lenovo, Oracle/Sun, Fujitsu servers and desktop work stations, network printers, SAN fiber storage networks, telecom phone lines.
• Troubleshooting, maintenance, tracing of Cat 5, cat 6, fiber optic cables and installation Management of three to five team members for work projects in a Linux Red Hat, Sun Solaris, Microsoft Windows 2003/2008 R2, 2012 Active Directory, Windows XP, Windows Vista, Windows 7, 8, office 365, 2007, DNS, DHCP, TCPIP, LAN/WAN servers, and desktop environment.

SKILLS:

• WAN Service Wireless Service DCIM - Nlyte,Ni2
• Dante Networking Windows 95 - 10/OS Printer & File Sharing
• Spiceworks Network Troubleshooting TCP/IP
• DNS/DHCP Project Management Wireshark packet capture
• Software Support

TECHNICAL EXPERTISE:

• Microsoft Windows Office System
• Windows Desktop W7; XP; 2K. (Installation, Support, Troubleshoot)
• Windows Server 2K8; 2K3; 2K. (DNS; DHCP; AD; Share Mapping; File Sharing; Printing, Security, Domain Trusts, OS Patch updates).
• Install, configure and support MS Office Suite 2k10; 2k7; 2k3; XP; 2k Outlook 2k7; 2k3; 2k2; 2k
• Install and configure Dell workstations and laptops
• Dell Power Edge Server series; IBM P-Series RS6000 Server; IBM X-Series Server
• Cisco routing protocols BGP, OSPF, MPLS
• Load balancers technologies F5, Mushroom Truffle Broadband Bonding
• Microsoft Exchange Server 2k3; 2k7. (Create and Manage users mailboxes)
• AIX UNIX versions 4.3 - 6.1. (Installation, Patch updates, Security, Backup, File Sharing, Printing, Cron Jobs, Support, Troubleshoot)
• Facetwin and Double Vision Software for UNIX
• Printer installation, configuration for use on LAN (HP, Kyocera, Ricoh, Dell, Okidata)
• Install and configure standalone print servers (HP, Netgear)
• Install and configure Terminal Servers (Digi, IOLAN) for serial printer and dumb terminal use
• Install and configure Echostream Recover Now for AIX
• Experience with Cisco operating system IOS, NX-OS and installing and configuring Cisco Routers 1800, 2800, 3800,1900, 2900, 3900, 2500, 7200, 7600, Wireless Routers,
• Cisco switches 1900, 2900, 2950,2960, 3550 / 3750, 3000, 5000,5500 6500, 6800, Nexus 7000 firewalls and security concepts Cisco 5500 ASA, Adaptive Security Appliances,
• Experience with Software applications - Visio, Symantec AV, Symantec Endpoint, Microsoft Security Essentials, Symantec Backup Exec, Echostream Recover Now for AIX UNIX, Facetwin, Terminal Emulators, Cisco SDM/ASDM, Remote Desktop, Symantec Mgt. Console (Altiris), GoToMeeting, Secunia PSI, Microsoft Lync, Blackberry Manager Server;

KEY SKILLS:

Operating Systems: Windows 2003/2008/2012 R2; Windows 7/8/10 administration and deployment experience, Windows 7 Professional, XP Professional, NT 4.0 Servers/ Workstation, 98, 95, UNIX, AIX, Sun Solaris, Red Hat, Stratus VOS, VMware ESXI 5.5, 6.0, Novell 4.11, 5, 6.5

TECHNICAL SKILLS: LAN/WAN, desktop/Laptops work stations, network printers, Datacenter high speed line printers, Fiber networks/ San switches, EMC storage systems, telecommunications circuits CSU/DSU; POTS; Frame Relay; T1/DS1; T3/DS3; PSTN; Leased Lines; ISDN; DSL. Cisco Lightweight Wireless, Aironet Wireless, Proxim Rangelan2 Wireless Access points System devices, Cisco Catalyst routers and Switches.

Protocols: TCP/IP, IPsec, VOIP, RIP V1, RIP V2, EIGRP, OSPF, BGP, MPLS, SNMP, DNS, DHCP, Digital Audio Network Through Ethernet (Dante), ONVIF

Server Administration: Windows 2000/2003/2008 R2/2012 R2 Group Policy, Active Directory, Citrix, IIS, and SMS Terminal Services, Exchange 5.5, 2000/2003/2007/2010 , 3CX PBX Phone server.

Software: Microsoft office 365, Microsoft Lync, Microsoft Office 2007, Visio, Project, Microsoft Access, SQL 2005, PointSec, Voltage Security, Remedy Pac2000, System Center Configuration Manager, SCCM; Spiceworks; Data Center Infrastructure Management - Nlyte, Ni2

EXPERIENCE:

Confidential, Elk Grove, IL

Data Center Support Technician

Responsibilities:

• Provide systems availability monitoring and reporting/escalation services
• Provide systems diagnostics monitoring and reporting/escalation services
• Perform incident capture, verification, diagnostics and escalations
• Monitor the Remedy ticket queue and assign tickets according to SOPs
• Perform Level I designated first call resolution
• Maintain knowledge base documentation
• Provide systems availability monitoring and reporting/escalation services
• Datacenter Infrastructure Management
• Perform routine Data Center environment checks
• Perform monthly rack audits of all Data Center devices
• Provide escorting/oversight for Vendors working in the Data Center

Confidential, Mount Prospect, IL

Data Center Support Technician / Lead Network Support Engineer

Responsibilities:

• Equipment installations into rack and configuration steps to the point of allowing remote connectivity
• Installing, replacing or removing equipment components (such as a router/switch card, Load balancers, WAN accelerator, Wireless devices etc.)
• Install and maintain all network devices Cisco routers, Cisco switches, Firewalls, and data network hardware.
• Data Center Infrastructure Management (DCIM) - Nlyte
• Labeling of equipment and cable connections, running traces
• Patching and cabling as directed.
• Physical Power cycling of systems (Servers, Network Devices, and Security Devices etc.) as required.
• Issuing operating system commands via keyboard as directed, Verifying connectivity
• Assisting with uncrating equipment from boxes, RMA and shipping of replaced equipment
• Backup tape maintenance (swapping, logging, storing/shipping)
• Inventorying of equipment
• Physical check/monitoring of servers, Network devices and other device for any visual warnings and Alarms
• Monitoring of Datacenter Environmental systems like UPS, Power, Generator etc.
• Coordinate with OEMs and 3rd Parties IBM, HP. EMC, Cisco etc.
• Escorting them inside Datacenter for break-down and maintenance work
• Coordinating with Electricians, HVAC, Generator and Building contractors
• Work closely with WAG L2 and Engineering Teams on day to day operations
• Change Management System and Trouble Ticket System support
• Coordinate changes and deployments
• Planned and unplanned outage assistance
• Follow the customer defined processes
• Reporting
• Enforcing Data Center policies and standards
• Shipping / Receiving
• Maintenance and Upgrades
• Coordination of planned events / outages
• Monitoring raised floor environmental
• Troubleshooting
• Methodically and logically eliminate possibilities to locate the root cause of an incident.
• Trace cables
• Change directions quickly as priorities change.
• Document work performed
• Participate in planning and status meetings for new installations / projects or any required meetings.
• Participate in Command Center Emergency Calls
• Respond to requests for major emergencies

Confidential, Chicago, IL

Site Support Specialist

Responsibilities:

• Point of escalation for the Incident Support process.
• Point of escalation for the fulfillment of technology service requests related to the Imaging, setup, deployment and movement of Computing Hardware (Desktop, Laptop, Virtual/VM, peripherals, etc.)
• Point of escalation for the fulfillment of technology service requests related to Software Installation including shrink - wrapped and packaged applications, development tools, internal applications and system related software and drivers.
• Point of escalation for the fulfillment of technology service requests related to Mobile Devices and Video Conferencing and Audio Visual Systems.
• Serve as a subject matter expert on specific technical systems.
• Responsible for creating process documentation.
• Responsible for identifying opportunities for Process Improvement and Incident Reduction.
• Provide feedback and recommendations on standards and procedures to Engineering teams.
• Participate in and lead cross team / interdepartmental collaboration identifying opportunities to improve the associate computing experience with end user technologies.
• The role requires 24/7 on-call support as well as scheduling and attendance for unexpected events
• Lead Access Control efforts for small projects or internal initiatives.
• Design, implement, and report on system and end user activity audits.
• Lead Access Control efforts for small projects or internal initiatives.
• Interface with internal and external client auditors as it pertains to the effectiveness of IT security control environment.
• Assists with the resolution of audit findings related to user account management.
• Participate and provide documentation for the Internal Controls Assessment Program.
• Protects organization's value by keeping information confidential.
• Review and recommend new security policies and procedures based on new technology.
• Review Information on new technology to recommend better security updates.

Confidential, Chicago, IL

Communication System Operator/ Lead Network Support Engineer

Responsibilities:

• Network management and monitoring in a NOC environment providing
• Teleste’s VMX Video Management video, audio and data over IP network system remote support and troubleshooting.
• VNC remote camera IP network system support and troubleshooting.
• Putty remote camera IP network system support and troubleshooting.
• Windows desktop remote support and troubleshooting.
• Configured & troubleshoot Cisco Industrial Ethernet 3000 Series switches
• Records management, data collection, data entry, and trouble ticket management.
• Change Management System and Trouble Ticket System support
• Providing day-to-day monitoring, management, diagnosis, troubleshooting, and trouble ticket dispatch of data, video, and voice systems in CTA’s Technology Management Center (TMC) in accordance with CTA departmental policies and procedures. In a timely and accurate manner, ensuring proper operation of the CTA’s subsystems and observe alarm.
• Preparing reports, documentation, and coordinating tasks.
• System monitoring of CTA networked subsystems,
• Alcatel-Lucent SONET optical network,
• Cisco edge network,
• Teleste VMX video management system,
• Avaya IP telephony network, video analytic system, and
• SNMP managed IP edge devices such as closed circuit TV cameras, digital signage, and telephones.
• System monitoring, traffic tracking, and trend analysis using network management tools (e.g.:
• Cisco commands.
• Performing shift duties
• Preparing daily logs, weekly and monthly report
• Maintaining production system list and as-built documentation
• Assisting in the development and documenting of materials required for training key personnel
• Tracking approved Change Requests
• Logging, tracking, and updating every incident to closure
• Responding to calls, emails, etc. promptly.
• Providing technical support and troubleshooting.

Confidential, Chicago, IL

Microsoft Desktop Support Technician / Windows Administrator

Responsibilities:

• Provide PC/LAN project support in a Microsoft 2008 R2 Active Directory/ Windows office 2010, Citrix DNS/DHCP network.
• Provided software support for Bloomberg, Factset, Market Axess, TMtrader, Trade web, Intex Trader, and hardware support for Bloomberg keyboards and Trading Turret OpenScape Xpert terminals, Pointsec PC, Endpoint Full Disk Encryption
• Microsoft Deployment Toolkit
• Windows 7/8/10 administration and deployment experience,
• Management and Troubleshooting EndPoint Security
• Migrated Windows XP to Windows 7 on Dell workstations and Laptops
• Provide Logging support for Citrix users accounts
• Provide support for offices and Trading floor environment
• Installed Dell desktops, Dell Laptops and Apple iPads
• Setup and troubleshoot BlackBerry cell phones
• Trouble Ticket System support
• Developing troubleshooting methods and techniques and diagnostic tools to troubleshoot and resolve complex PC/LAN related hardware, software and operating systems network problems.
• Analyzes users’ needs and reviewing technical alternatives to determine their impact on the users and system environment.
• Participates in the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications and operating systems to meet user’s requirements.
• Change Management System Updates and Documentation Updates.
• Install and Configure Cisco 7962G VOIP TCP/IP phones
• Provided training and technical assistance to users and LAN Administrators.
• Utilize knowledge of business continuity plan of quality, security and compliance requirements for supported area and analyzes additions and changes for risk to the environment.

Confidential, Chicago, IL

Network Support Engineer / Desktop support

Responsibilities:

• Provide support to PC/LAN Desktops and servers in a Microsoft 2008 R2/2012 R2 Active Directory/ DNS/DHCP Windows network
• Windows Microsoft 2012 R2 Hyper-V
• Windows 7/8/10 administration and deployment experience,
• PowerShell scripting of installs
• Creating and managing Microsoft 2008 R2/2012 Group Policy Objects
• Migration of Windows XP to Windows 7 workstations
• Installed and Configured Cisco ASA 5505 Adaptive Security Appliance
• Installed and Configured Cisco Wireless network (Access point Air-AP1142N),
• Installed and Configured Cisco 500 series switches
• Set up Exchange office 2013 user email accounts
• Wireshark packet capture
• Configured F5 Network Load balancer (LTM).
• Supported VMware vSphere 5.5 virtual servers
• Install and setup of MacBook Laptops, Windows 7 and 8 Laptops and Desktop and cell phones support
• Diagnose and resolve complex PC/LAN related hardware, software, operating systems and network problems.
• Analyzes client needs and reviews technical alternatives to determine their impact on the client and systems environment.
• Participates in the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications and operating systems to meet client's requirements.
• Installed Digital cameras and Audio/Video Surveillance System
• Installed and Supported 3CX VOIP network environment, configure phones, and troubleshoot Analog phone circuits, Polycom VVX 300 phones and Avaya communications platforms
• Installed and Configured Internet DSL Modem’s and cable Modems, F5 Load balancers and Mushroom Truffle Network Broadband Bonding Network Appliance.
• Installed and Configured Spiceworks network server and setup Help Desk ticketing system, Network monitoring and inventory
• Create and Updated documentation.
• Provide training and technical assistance to users in all areas.

Confidential, Chicago, IL

Lead Network Technician / Data Center Support Technician

Responsibilities:

• Daily 24-7 Data Center Support, Project management, Trading firms and Trading floor support, Desktop support of Hardware and software for Confidential office staff and trading members firms servers and workstations in a Microsoft 2003/2008 R2 Active Directory, Windows XP, Windows office 2007, Linux Red Hat, IBM AIX, Sun Solaris, Teradata, Stratus computer LAN/WAN environment.
• Windows Microsoft 2008 R2 Hyper-V deployment
• Office Desktop and Trading floor support for IBM, Lenovo Dell, HP, desktops, laptops and printers
• Hands on knowledge configuring and installation of F5 Networks, Load balancer (LTM).
• Change Management System and Trouble Ticket System support
• Data Center Infrastructure Management - Ni2 ( DCIM )
• Visio drawing documentation
• Migration of Windows 98 to Windows XP workstations
• Management of three to five team members for work project installs
• Data Center, Engineering, troubleshooting, installation, maintenance, tracing of Cat 5, cat 6, fiber optic cables.
• VMware server install and troubleshooting
• Attend daily 7:00AM operation turnover meetings to address previous night exchange and trading firm’s system network problems and write report to upper management and support teams about resolved and any unresolved issues.
• Login to all major Linux Red Hat, Sun Solaris and Stratus server to verify their run status.
• Troubleshoot and reset Active Directory user’s login and password.
• Setup VPN remote desktop network connection in-house wiring of Lan/Wan network connection, phone lines DSU/CSU, modems, coax cables
• Red Hat Linux server engineering and administration in large production environments on HP Proliant DL of hardware. Implementing RH Linux Security (created user login accounts), RHLinux performance tuning (set users hard disk quotas), HP Proliant server hardware (DL 380) (installing hard drives, CPU s, Firmware and memory), HP Insight Manager ( configure server IP address for remote access), Linux to SAN connectivity using Fiber Channel ( install and setup fiber channel cards in server and connect fiber cables)
• Respond to Exchange, Traders and Trading firms request for network assistants 24-7
• Walk through floor to verify startup of all Options Exchange and Trading Firms floor systems. installation Configuring, maintenance, troubleshooting of Cisco routers 2500, 7600, 12000, and 3600 series and Catalyst Switches 1900, 2900, 2950, 2960, 3550, 3750, 4500, 5000, 5500, 6500 series. Cisco Lightweight Wireless Systems networks, San fiber storage networks, telecom modems and phone lines.
• Juniper routers
• Trained PC qualify support staff of five or more technical support coworkers on the workings of old and new trading floor and Datacenter computer room diagnostic software, network and telecom equipment.
• Installed, configured and administration of Dell, IBM,HP, Fujitsu and Sun servers
• Installed, configured and administration of IBM AS/400 9402, IBM AIX RS/6000 H50’s, H80’s servers and workstations.
• Installed, configured and administration of Stratus XA2000 and Continuum platforms servers and workstations.
• Installed, configured and administration of Cisco Lightweight Wireless, Aironet Wireless, Proxim Rangelan2 Wireless Access points System Devices.
• Installed, configured and administration of telecommunications circuits CSU/DSU; POTS; Frame Relay; T1/DS1; T3/DS3; PSTN; Leased Lines; ISDN; DSL,
• Installed, configured and administration of office area and Trading Floor network printers
• Worked with all systems departments to resolve all minor and major Datacenter, Trading Floor, offices desktop software and hardware network server, printer problems, responding to datacenter support calls and Remedy ticket request, maintain inventory and daily documentation.