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It Service Desk Analyst Resume

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Troy, MI

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SUMMARY:

Experience IT analyst and technician position with extensive service desk experience and educational background in Information Technology seeking opportunites to support users with new technologies and troubleshooting the most recent computer systems within an innovative company

PROFESSIONAL EXPERIENCE:

IT Service Desk Analyst

Confidential, Troy, MI

  • Provide end user support for the Desktop Computing Environment including various OS environments and common off the shelf products including the Microsoft Office Suite, Web Browsers, email and LAN based services
  • Troubleshoot and diagnose desktop issues by investigating solutions via the Web, use of product manuals and other available resources to resolve support issues.
  • Use Microsoft Management Console MMC to perform user password resets and Remote Control and Desktop Assistance
  • Utilize the Salesforce Service Desk Incident Management tool and database to record call details and to track troubleshooting progress
  • Communicate with users by multiple methods including telephone, email, web, and walk - up face-to-face interaction

Shared Services Specialist

Confidential, Troy, MI

  • Managed intake orders and account sertup within the Order Processing Group
  • Created New job postings for Confidential and submitted qualified candidates on branches behalf
  • Answered Branch and Customer phone calls regarding requisition details
  • Utilized communication skills by assisting customers with requsition questions and concerns
  • Assisted Kelly Account Owners and branches to provide the best service to Kelly customers

TECHNICAL SKILLS:

  • System Administration
  • Virtualization
  • Active Directory
  • Bash Shell Command Line Scripting
  • Application/Server Deployment
  • Microsoft Management Console
  • Microsoft Windows and Linux Operating Systems Management
  • Web Development utilizing HTML 5, Bootstrap, CSS
  • Database Development in Microsoft SQL
  • Computer Hardware and Software Management
  • Network Configuration and Security
  • Project Management and Planning
  • Visual Basic for intermediate Visual Studio Knowledge
  • General C++, Java, Python Programming Knowledge
  • Proficient in Microsoft Project, Word, Powerpoint, and Excel
  • Fluent in Romanian

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