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Field Service/technician Resume

Richmond, VA

OBJECTIVE:

To obtain a position that will allow me to utilize my outstanding interpersonal skills, and my career and college skills in business, computer and multimedia technology.

SUMMARY:

  • Energetic, enthusiastic, self - motivated and dedicated professional and leader
  • Team player that inspires and motivates others to work at their highest level
  • Ability and desire to learn new technologies and programs quickly

HIGHLIGHT OF TECHNICAL SKILLS:

  • 3ds Max 8
  • Macromedia Flash, Dreamweaver, Director
  • Adobe Photoshop and Illustrator, Premiere Pro
  • Visual Basic
  • Windows 7, Vista, XPMicrosoft Office Suites
  • Track It help desk ticket program
  • Numera help desk ticket program
  • Proctor caching
  • Remote desktop
  • TestNav and Epats (SOL software)
  • NovaNet (PLC software)
  • Google Drive

WORK EXPERIENCE:

Confidential, Richmond, VA

Field Service/Technician

Responsibilities:

  • Provided desk side assistance in the Richmond Public school system.
  • Preformed diagnostics and troubleshooting of system and program used by Confidential, documented tickets and resolutions via Numara tracking system.
  • Installed various programs that were approved by Confidential .
  • Setup in labs within the Richmond Public school system.
  • Helped cache the test needed for the SOLs taken by all schools. (Proctor Cache)
  • Lead the CTE projects for multiple schools for Confidential
  • Installed PLC labs in the Richmond school system.
  • Project Lead and lead technician of various projects.

Confidential, Glen Allen, VA

Information Technology/ Helpdesk Technician

Responsibilities:

  • Provided computer help desk support on hardware/software via telephone communications and on-site assistance to end-users.
  • Trouble Shot programs such as Microsoft office issues, Adobe, Caseware, and various other accounting programs
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions via Track-It program, and maintained equipment inventory lists.
  • Configured dell computers, fixed kyocrea printers (i.e. changed toner, and removed paper jams and other printer issues)
  • Performed set-up, break-down, and transport of agency equipment on an as-needed basis.

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