Administrative Assistant Resume Manassas, VA - Hire IT People

SUMMARY:

Seeking long - term role in customer service with opportunity for management position

EXPERIENCE:

Administrative Assistant

Confidential, Manassas, VA

Responsibilities:

Perform general administrative and support staff duties as assigned
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns
Take messages, call cell phone and page for salesperson when desired person is unable to be reached or at customer request
Follow up calls with customers who visit showroom to ensure they had a great experience and invite them to rate us on Dealer Rater
Directing Customers to appropriate sales person and staff members
Follow up calls and emails to customers rating their customer service experience when vehicle was purchased using VIN Solutions and company email
Greet customers walking into Confidential and Confidential showroom while providing them refreshments
Maintain guest check in log
Communicates effectively with Managers and sales person
Manages difficult or emotional customer situations; Respond promptly to customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets commitments
Investigate and respond to customer service issues and inquiries
Perform cashier and reception duties
Promoted several times within company

Customer Service

Confidential, Falls Church, VA

Responsibilities:

Complete administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining medical or facility information
Complete physical checks and monitor Confidential ts to detect unusual or harmful behavior and report observations to professional staff
Perform nursing duties, such as administering medications, measuring vital signs

Childcare

Confidential, Fairfax, VA

Responsibilities:

Personal Care Assistant

Confidential, Manassas, VA

Responsibilities:

Receptionist Support and Laser Technician Student

Confidential, Dale City, VA

Responsibilities:

Conducted and recorded vitals, height and weight
Performed deep tissue laser, muscle stimulation, interferential current and ultrasound procedures
Greets Confidential ts and visitors in person or by phone; answering or referring inquiries
Keeps Confidential t appointments on schedule by notifying provider of Confidential t’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
Comforts Confidential ts by anticipating anxieties and answering their questions
Maintains reception area
Maintains Confidential t accounts by obtaining, recording and updating personal and financial Information

Customer Service/Cashier

Confidential, Woodbridge, VA

Responsibilities:

Administrative Assistant

Confidential, Fairfax, VA

Responsibilities:

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Loan Administrator/ Customer service

Confidential, Chantilly, VA

Responsibilities:

Review and update credit and loan files
Submit applications to credit analysts for verification and recommendation
Compute payment schedules
Negotiate payment arrangements with customers who have delinquent loans
Prepare reports to send to customers whose accounts are delinquent and forward irreconcilable accounts for collector action