NOC Support Technician Resume

TECHNICAL SKILLS & KNOWLEDGE:

Knowledge and Support of wireless technologies
Wireless controllers & access points
Experience programming and supporting various Cisco switches and routers (examples include: 2600, 3550, 3750, 6509)
Configuration of DHCP on Cisco routers and setup of DHCP relay
Setup of Access Control Lists (ACL)
Supporting and configuring T1 connections for customer and provider equipment (Cisco routers and Adtran devices)
Configuration of routing protocols (OSPF, EIGRP, BGP, RIP)
Supporting fiber optic connections
Supporting DSL connections (ADSL, G.SHDSL, VDSL)
Experience with DSL equipment (DSLAM/MXK, modems and aktino units)
Supporting VOIP phones and systems
Supporting POTS connections for both telephone and fax
Familiar with MPLS
Server support
Email support
Experience with cPanel
Experience with Python programming
Experience using Wireshark for network traffic analysis
Use of GNS3 for training and testing networking concepts
Use of Team Viewer as a remote software for providing support
Experience using Cisco’s IOS command line to program and troubleshoot devices and connections

WORK EXPERIENCE:

NOC Support Technician

Confidential

Data Coding Operator

Confidential

Responsibilities:

Communicating and providing support to external customers
Communicating and providing support to co - workers
Experienced in use of Helpdesk software
Working independently and in a group environment
Documentation of support and technical services provided
Experience as the primary contact for after-hours operations
Experience communicating with and guiding customers in the troubleshooting process
Experience handling emergency “Miss Dig” utility location calls