SUMMARY:

Possessing over 5 years of front office administrative support, database management, and exemplary customer service

TECHNICAL SKILLS:

• MS Office Suite (Word, Excel, PowerPoint, MS Publisher, Access and Outlook)
• NP2/OPM e - Qip
• DoEd Security Manager Database System
• Acrobat Adobe Pro 10
• Acrobat Adobe Reader
• Lotus 1235 Release
• File Maker Pro
• HTML Dreamweaver
• Blue Jeans Video Conference System
• Skype
• Share Point
• MOD - Medicare Operation Database
• DSI Database
• People Soft
• Access and ACS Systems
• Access Systems

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative III/ Personnel Security Support

Responsibilities:

• Perform Customer Service Support duties to the Office of Management Personnel Security Division
• Assistant the Personnel Security Administrator and Personnel Security Specialist with data entry and updating the OM / Confidential Security Management database
• Answer all incoming calls regarding status inquiries, customer assistance questions and program services.
• Scan and upload all personnel document in the Confidential Database System
• Process security clearance protocol on incoming candidates, and Respond to OPM investigator email inquiries Assist in conducting preliminary and final reviews of statements of personal history and related data prior to initiation of background investigation procedures.
• Ensure that sensitive investigative data is handled and controlled in a secure fashion to protect the interest of the Client and safeguard the rights of the individual.
• Provide administrative support to other Personnel Security Specialists in completing actions in support of the Personnel Security mission.
• Provide customer service support with regards to personnel security to the Client. Support includes but is not limited to the following: Processing security clearance requests, Contractor Waivers, Initiating e-QIPs and resolving e-QIP issues and/or questions, reviewing e-QIP packages and processing investigations to the Office of Personnel Management (OPM).
• Participate in cross- and assist with the of new personnel, as directed.
• Ability to multi-task, pay close attention to detail, stay alert and focused, and coordinate and manage electronic security equipment.
• Ability to use computer software applications including, but not limited to Microsoft Word, Excel, PowerPoint, databases and email.
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
• Possess excellent oral and written communication skills.
• Ability to work independently with little or no supervision
• Possess excellent typing abilities and the skill to prepare documents accurately with minimal errors.
• Ability to professionally interact with customers, colleagues and command members at all levels; and to foster positive business relationships.

Confidential, Washington, DC

Receptionist / Office Assistant

Responsibilities:

• Providing front desk coverage for the investment firm and greeted all incoming staff, visitors, and vendors.
• Assist the Administrative Officer and advisors with general office duties and special request for assistance.
• Assist the Client Services Representatives with customer service calls, emails, and facsimile communication
• Process all incoming financial advisors advertising request for upcoming seminars, flyers, and client presentations. Receive and distribute all incoming mailings, packages, and deliveries for staff.
• Electronic processing of all incoming communications via Facsimile-email for divisional area offices.

Confidential, Rockville

Accounts Receivable Cler

Responsibilities:

• Inputting 75 to 100 invoices per day for payment to vendors within the My Inventory /People Soft database system.
• Processed all incoming purchase orders for several name brand business, state airports and local restaurants.
• Assisted the department and division managers with any special request of vendor updates and quality assurance.
• Maintained an account communication of dialog with regional and area account representatives via email.

Confidential, Washington, DC

Security Information Receptionist / Administrative Office Assistant

Responsibilities:

• Maintained the receptionist area, greeted all incoming visitor, logged all visitors in visitor log book, distributed badge and checked proper identification
• Maintained kitchen area, ordered office supplies and processed purchase orders and invoices for purchases, distributed all packages and deliveries from Confidential
• Processed new employee hires, phone roster, email directories, Office maps and Online Look book in excel spreadsheets, SharePoint application, and Air Table program Update of Org chart through Visio software
• Assisted Office manager with Cadmus All-Hand Staff Power Point Presentation, and any other general administrative duties
• Maintained and daily log of office equipment, MiFi wireless log, presentation clickers, and any other office equipment needs
• Assisted with conference room scheduling, conference call, and VTC/ Blue Jeans meetings
• Assisted HR Manager and Office Manager with preparing new employee orientation binder, onboarding schedule, and office set up
• Assisted with invoice and tracking of all expenses from the vendors and various allocation of purchase orders
• Ordered and maintained office equipment and supplies

Confidential, Washington, DC

Admin Legal Docket Clerk

Responsibilities:

• Responsible for processing of the docketed cases, data entering pertinent information associated with each case
• Prepared docket reports for attorneys and others. Archived intellectual property documents
• Established and maintained electronic and other court records, files, accounts, and statistics as required for each case. Received and processed docket-related correspondence (US mail, electronic mailboxes, and couriers)
• Accurately entered data and scanned documents into the MODACTS/DABACTS docketing system

Confidential, Washington, DC

Program Specialist Assistant / Front Desk Customer Service

Responsibilities:

• Provided pre-registration for government contract courses for students, and clients. Processed all incoming registrations. Assisted the Program Specialists with processing, billing, and data entry
• Performed customer service duties in the call center and provided front desk support, and Provided Front desk coverage for the Graduate school USA Student and Program Office. Assisted Program Specialist with in class set-up, preparation of materials for course work agendas, and order of supplies

Confidential, Washington, DC

Administrative Assistant/Receptionist

Responsibilities:

• Maintained Calendar and schedule meeting using the USDA Conference Room Schedule System, and arranged teleconference using the USDA/Sonexis Conference Call System
• Arranged and processed Travel for management utilizing the CGE - Concur Solutions System (Replaced the GovTrip). Coordinated with Executive Assistance in arranging scheduled meeting with Top SES (Senior Executive Staff). Served as the Administrative Assistant for a ACFO, to include general administrative support
• Developed and oversaw requirements, processes, procedures for correspondence and other documents within the areas of the executive’s responsibility
• Responsible for maintaining Calendars, Travel and Forms, setting up meetings and filing
• Received and managed correspondence, ensures incoming correspondence is logged and tracked, and that replies are timely, accurate, and complete
• Reviewed outgoing correspondence for clarity, consistency, completeness, and compliance to organizational policy, when appropriate

Confidential, Washington, DC

Violations Processor/Database Clerk

Responsibilities:

• Processed incoming violations from speed and red-light cameras and entered data into the Access Database System. Performed verification and quality control of all violations utilizing the Internet and Carfax website
• Maintained and monitored production control of all records. Ensured compliance with all policies and procedures
• Applied department rules and regulations when processing daily incoming violations
• Proficient using Windows, MS Office Suite (Word, Excel, PowerPoint, MS Publisher, and Outlook)