Bench Technician Resume
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Virginia Beach, VA
TECHNICAL SKILLS:
Operating Systems: Windows (10/ 8 / 7 / XP / Vista), Unix, and Linux (Ubuntu / Fedora)
Applications: Microsoft Office (Excel, Word, PowerPoint, Visio); accurate keyboarding skill of 65 wpm Experience in data entry, able to work independently and as part of a team, focused on end results/goals, detail - oriented, maintains organized workspace, keeps confidentiality, proof-reads for errors, ability to make decisions
EMPLOYMENT HISTORY:
Confidential, Virginia Beach, VA
Bench Technician
Responsibilities:
- Cleaning, testing, identifying and replacing bad internals
- Occasionally soldering on replacement parts to numeric pin pads Packaging and labeling electronics for shipment
- Using UPS shipment app, entered into form information such as address, weight, and short description of contents to be shipped per package, then printed as label and placed on packaged item for shipment
- Updating service tickets of work done and time taken via data entry on company database
- Provided detailed explanation of work completed (i.e. what the problem/symptom was and what was done to fix it) into update form and submitted into database
- Items are shipped in needing repair, and using the item’s S/N, query the database for open or closed service tickets matching the S/N (if there is one) and open a new ticket using the information provided (item name and S/N, customer’s name and contact)
Confidential, Stephenson, VA
IT Technician / Help Desk
Responsibilities:
- Providing Tier 1 help desk support to office and field associates both in-person and over the phone, with frequent use of Windows Command Line for basic troubleshooting tasks
- Responsible for taking inventory of hardware and keeping track of equipment loaned out for field work, and quality checking field kits issued to field court reporters
- Proofing typed court transcripts and formatting using Visionary Spectrum
Confidential, Virginia Beach, VA
Front-end Webpage Analyst
Responsibilities:
- Listing and verifying each URL on the website functions properly
- Listing features in need of graphical update
- Curated curriculum adjustable for three age groups (middle school, high school, adult) introducing students to computer basics including: hardware and how each piece functions, how to build a computer, free and open source software alternatives, and security practices
