Identity Access management Analyst Resume

OBJECTIVE:

Seeking to further my career as a computer professional by utilizing my skills as an Identity Access Management Analyst/Jr SharePoint admin. With over 19 years of training and experience, I will contribute to the growth and success of my employer.

SUMMARY:

Practical experience in a multi - platform environment, for both local and remote end users. Experience in phone support as well as inner office support. Working knowledge of servers, desktops, laptops, and hand-held devices.

SKILL:

IAM Analyst
SharePoint 2007/2010
Web response support
Chat Support
Additional experience with desktops, laptops, remote connectivity, Internet technologies, domain / workgroup environment, TCP/IP, webmail, Confidential Exchange.
Exchange - Lotus Notes
Installed and supported various operating systems and software, including Novell and Active Directory environments.
Desktop support for laptops and desktop PC’s
PDAs including IOS devices
HP Desk Jet admin experience
New hire training experience
Citrix Environment

EXPERIENCE:

Confidential

Identity Access management Analyst

Responsibilities:

FTP/SFTP Support
SharePoint Jr Admin 2007/2010
Mainframe Support
Duo Multi Factor Authentication Support
Innotas Admin Support
Self-employed real estate photography and video.
Rent a Center
Ran scripts for Unix deployment
Used Putty for running scripts in Unix for POS system
Used TOAD to monitor Unix deployments
Created documentation for deployment steps per environment
Worked in Agile Craft and Rally to track progress with sprints.

Confidential

Helpdesk Analyst

Responsibilities:

Supported 250 branches on Novell/2003 server networks
Lotus Notes e-mail support
Supported proprietary Brinks currency applications
Traveled to company sites to install new PCs
Desktop support for internal users
Supported laptops and docking stations
Supported desktop PCs
Supported hand-held devices
Network printing (HP Desk Jet Admin)
Domain account creations
PC moves
Opened and closed highest number of tickets consistently on helpdesk
Processed at least 80% of all incoming support e-mails during my shift out of 15 staffed techs consistently.

Confidential

Desktop support

Responsibilities:

Supported both local and remote users in software, application, and connectivity issues
Installed core load and business load software
Office moves and equipment inventory
Domain conversion
Created end user PowerPoint presentations for various software
Converted users from Confidential network to Confidential network
Data migration for conversion
Assisted in making the helpdesk work more efficiently by making copies of all imaging and supported software and putting them into CD cases for all desktop techs
Got management to get 2-way walkie-talkies for better communication for desktop techs

Confidential, Dallas, TX

Helpdesk Analyst

Responsibilities:

Supported Confidential In-Touch software. Assisted with installation, usability, and troubleshooting.
Supported Confidential Publisher 98 and 2000 and assisted end users with creating newsletters and mail merges for printing labels.
Supported the Crystal Reports engine and helped troubleshoot errors and track reports.
Supported the Confidential Web page and all of its functions -- from logging in to troubleshooting script errors and connectivity issues.
Supported the installation of Netscape Navigator 4.7 and Internet Explorer 5.0 and issues with connecting to Confidential ’s FTP server.
Helped Confidential Directors track orders and reports

Confidential, Irving, TX

Helpdesk Analyst

Responsibilities:

Took calls from end users needing support for any and all issues regarding Windows 95-98.
Win NT and all IE versions. Assisted with adding and configuring new hardware devices.
Troubleshot various types or hardware and software issues.

Confidential

Responsibilities:

Supported customers via e-mail who did not wish to call in for support.
Researched fixes for their issues by calling OEM companies for information as well as utilizing the Confidential Knowledge Base.
Resolved escalated cases previously unresolved by out-sourced technicians.
Worked in cooperation with end users and OEM companies in order to resolve these issues.
Simulated various situations in the lab to find fixes for these unique issues.

Confidential, Garland, TX

Helpdesk Analyst

Responsibilities:

Performed advanced support for launching, upgrading, and installing Windows 98.
Supported any and all functionality within the product.
Supported all versions of Internet Explorer as well as Internet connectivity issues.
Call coached other team members to enhance their call taking abilities and gave advice on customer interaction as well as technical skills.
Internet browser usage all versions of IE and Netscape Navigator.

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