Desktop Support Analyst (Consultant) Resume McLean VA - Hire IT People

SUMMARY:

Customer - focused Desktop Support Technician with more than years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

TECHNICAL SKILLS:

Programming: JAVA, C++, HTML

Platforms: Windows 7/10, Mac OS X

Software: MS Office Suite 2013+ (Word, Excel, PowerPoint, Access, Outlook), PointClickCare (PCC)

Ticketing: ServiceNow

User Administration console: Active Directory

PROFESSIONAL EXPERIENCE:

Confidential - McLean VA

Desktop Support Analyst (Consultant)

Serves as a desktop analyst for Sun Rise Senior living in the IT department where I help resources across the various communities resolve technical issues.
Conducts interviews to clearly understand issues to help determine the right solution
Supports various enterprise applications including PointClickCare (PCC) for HL7 Data, PeopleSoft and Microsoft Outlook.
Manages service desk open tickets in Servicenow and generates management reports.
Reviews and assigns help desk tickets to the appropriate IT resources for resolution
Manages active directory accounts by adding new resources and deleting terminated resources.

Confidential

Data Entry (Consultant)

Entering accurate file and document information into a records management database.
Creating, labeling and shelving legal case files.
Locating, compiling and distributing requested files, documents and information.
Inter-filing documents into existing files.
Maintaining efficient organization and arrangement of the file room.
Processing inactive and closed files in preparation for transfer to off-site storage.