Help Desk Analyst Resume Washington, D.C - Hire IT People

SUMMARY:

Experienced Help Desk Analyst with over 12 years of customer service skills including client satisfaction data analysis, resolving and documenting complex issues. A critical thinker providing thorough support to customers. Quick learner with a working knowledge of software, hardware, networking, operating systems, and security applications. Work well in fast - paced environment with the ability to multi-task and prioritize effectively.

TECHNICAL SKILLS:

Microsoft Office Suite
Outlook
Landesk
Office 365
Mac OS X/iOS
Windows OS
OCTO
Software Installation
Documents Preparation
Remedy Ticketing System
SharePoint 2010/2013
Adobe Acrobat
HTML Coding
Windows XP/7 Migration
System Backups
Phone/Remote Support
Active Directory
Hardware Installation

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Help Desk Analyst

Creates tickets for calls and email requests using Remedy web-based ticketing system .
Ensures tickets are accurately assigned or escalated to appropriate staff for timely resolution.
Assists Help Desk with workstation and mobile computing devices support, troubleshooting and resolving client/user issues with DHS developed software applications, hardware maintenance, installations, and upgrades.
Documents problem solving process in customers account in the e-ticketing system for future referencing.
Supports and test new software applications before deployment.
Generates reports and creates dashboards for weekly team meetings.
Provides support for remote access peer to peer file sharing, and other applications associated with remote information technology assistance.
Assists in online forms development projects using HTML coding.

Confidential, Washington, D.C

Information Technology Specialist

Installed software, modified and repaired hardware.
Displayed strong interpersonal skills with all customer interactions.
Ensured Spiceworks tickets were resolved and completed to customer satisfaction.
Provided base level information technology support to internal personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Managed Windows XP, Vista, Windows 7, and 8.

Confidential, Baltimore, MD

Owner/Executive Chef

Spearheaded the start-up and successful operations of a high-quality catering company serving businesses, private parties, and large-scale functions.
Designed and developed unique and traditio nal menus for private events in the Washington D.C. Metropolitan Area in alignment with key goals.
Established a climate for repeat business from individuals, small businesses, and community-wide partners.

Confidential, Washington, D.C

Sous Chef - House of Representatives

Led food production and kitchen operations, including planning menus, developing new recipes, controlling inventory, handling purchasing, and facilitating safe food storage and handling.
Supervised 11 employees (6 cooks, 3 cashiers and 2 utility workers).
Managed food service for retail, catering, and self-checkout convenience store.

Confidential, Baltimore, MD

Executive Chef

Directed retail, patient trayline, and kosher cafeterias and a catering department for a 500-bed hospital, including mentoring and managing a top-performing tea m of 20 employees (2 sous chefs, 16 cooks, and 2 prep cooks).
Directed menu planning, recipe revision, and compliance with dietary objectives, along with implementing and training teams in HACCP, overseeing food production, and controlling all food costs.
Conducted comprehensive Food Safety & Sanitation audits to consistently ensure strict compliance.
Evaluated feedback from patients and retail customers to ensure client satisfaction.

Confidential, Baltimore, MD

Production Manager

Strategically steered daily operations of a large-scale kosher facility, which entailed coordinating and managing all food production, establishing production par levels, overseeing inventory control, controlling food cost to offer viable solutions, and providing HACCP training.
Mentored and managed a dynamic team of 25 employees (12 cooks, 8 prep cooks, and 5 supervisors), as well as coaching staff to boost success.
Provided high-quality kosher meals daily for 3 fast-paced adult day care facilities and Meals on Wheels of Central Maryland of Baltimore, and further led all catering and on-/off-premise event operations.

Confidential, Baltimore, MD

Production Supervisor

Led food production and kitchen operations for a new, state of the art 30,000 sq. ft. central kitchen with cook-chill technology and pods.
Managed 50 cooks who prepared 13,000 meals daily for patients, employees, and guests.
Planned menus, controlled inventory, handled purchasing, and facilitated safe food storage and handling.
Prioritized key daily tasks, including training chefs on culinary skills as a recognized technical expert.

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Help Desk Analyst Resume

Washington D, C

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