Field Service Technician Resume

SUMMARY:

Experienced and knowledgeable Information Technology Professional seeking to contribute acquired skills in a Helpdesk support role. Works well independently, or in a group environment providing all facets of computer help desk support including, troubleshooting, installations, and maintenance. In - depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Field Service Technician

Confidential

Provided on-site support to end users in a large organization
Performed diagnostics and troubleshooting of system and hardware issues, documented help desk tickets/resolutions via the Alteris and SoS ticketing system.
Maintained equipment inventory lists and documented asset deployment

Data Entry Clerk

Confidential