Desktop Support Resume Mitchellville, MD - Hire IT People

SUMMARY:

Dedicated and knowledgeable Help Desk Associate with experience in providing IT service to a variety of customers. Ability to provide exceptional customer service, troubleshoot and resolve issues, and lead teams to exceed productivity standards. Seeking a stability position to develop IT skills further while possessing an Active Public Trust Security Clearance.

PROFESSIONAL EXPERIENCE:

Confidential, Mitchellville, MD

Desktop Support

Manages the operations ensuring the location exceeds budgeting objectives and company standards.
Performs PC Hardware and Software Installations in support of Executives
Support software installations and upgrades
Testing new operational hardware and software
Monitor Service Ticket Queues and route priority Service Tickets accordingly
Monitors and manages the ticketing system to ensure the prompt delivery of product to customers.
Troubleshoot issues with network, Ethernet or wireless access

Confidential, Upper Marlboro, MD

Help Desk Associate

Provided IT support to company staff and clients using a remedy ticketing system process.
Created new user accounts and updated existing systems.
Corrected MS application problems and network connectivity issues for Ethernet and wireless access.
Identified problems which required elevation and forwarded to the appropriate tier for resolution.
Assisted with software updates and patches.

Confidential, Capitol Heights, MD

Store Representative/Clerk

Identified and ordered parts for prospective repairs.
Data entry for new and existing customers
Provided exceptional customer service by communicating with customers about their options for repairs and accurately answered their questions.
Ensured the availability of required inventory in the shop and ordered product when required.
Conducted repairs on cars when needed.
Completed clerical duties as directed by management.