Senior Network Engineer/Team Lead/Technician Resume

SUMMARY:

Offering over twenty five years of professional experience in the computer networking industry. I have been supporting Active Directory for the last twelve years. In the past, I worked primarily with Novell system administration, including server and network support. I am also very proficient in all versions of Windows, including the majority of Windows based software.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Network Engineer/Team Lead/Technician

Active Directory support
Manage 15 2nd Level Support Technicians
Network support (included wireless networking)
Supported the Chrysler (0365) to FCMS mail migration project
Computer hardware troubleshooting
Printing/Printer support (network/local/follow - u-print)
Software support
Windows 7 level 2/3 troubleshooting as well as all versions of Microsoft Office
SCCM Software Distribution using multiple tools to distribute/support
Microsoft Outlook/Lync configuration, troubleshooting
Microsoft security updates/patches testing/support
Offshore business partner remote connection (SSLVPN) configuration, troubleshooting
Remote connection troubleshooting of Juniper VPN, remote desktop, terminal services, etc.
Basic router troubleshooting - dispatch level 3 network hardware group for resolution
VoIP phone (Unify) support - setup, connection issues, voicemail setup, etc.
Microsoft Outlook/Exchange configuration and support
Trouble Ticket Triage utilizing ServiceNow/DriveIT (included stats and reporting)
Resolve trouble tickets received from other level 2/3 support teams
Technical approver/consultant during new hire process, including interviewing applicants
New hire on-boarding process

Confidential

Network Support Technician

Windows 95/98/2000//XP Level 1/2 Support
Network Support (Novell/AD)
Software Support
Involved in all phases of the rollout of the CBD (Client Back Desk) Support Team
Printer support (network/local)

Confidential

Local Area Network Support