Network monitoring technician Resume

SUMMARY:

Knowledgeable network support and networking systems specialist with more than 19 years experience in a variety of IT environments. Experience includes team member network design, installation, troubleshooting and administration. VMWare administration, technical and user support, system development oversight. Cisco and Juniper switch administrator. Works with Solar Wind network monitoring tools to ensure reliable network speeds and data access. Confidential, system design, development of technical and user documentation, Active Directory support, operations support and desktop support. An adept problem - solver with excellent analysis, risk assessment and business development skills.

TECHNICAL SKILLS:

Operating Systems: Windows, Cisco, Juniper T1/T3, DHCP, Cisco routers, Switches, Wireless

Network Tools: Solar Winds, Cisco Works, Active Directory, VPN, Remedy, DHCP

Office Software: Microsoft Office, Open Office

Hardware: HP/Compaq, Dell, IBM. Microsoft SCCM Dell KACE

PROFESSIONAL EXPERIENCE:

Confidential

Network monitoring technician

Work with Solar Winds Network monitoring tools
Working knowledge of Cisco and Juniper OS.
Work with Service Now ticketing system.
Working knowledge of Windows 7, 10, Server 2012

Confidential

Windows 7 Upgrade Team/Helpdesk Support

Work with Remedy ticketing system.
Working Knowledge of windows 7 to resolve user issues.
Image older and new PC s with windows 7.
Install basic and special applications for users.
Deploy PC s to users, answer any questions, and make sure user is satisfied.
Work on helpdesk, resolving helpdesk tickets.
Transfer personal desktop information.
Working knowledge of Office 2010.

Confidential

Technical Support

Maintain system/applications updates.
Team member for Confidential
Application support team member level 2.
Manage vendor partnerships and maintain current agreements.
Assist users with helpdesk issues.

Helpdesk Support

Confidential

Install and maintain desktops/laptops.
Team member for network LAN support.
Set up and maintain user accounts
Assisted with the design, implementation and technical support for the Department-wide wireless network.
Provided MIS support.

Data Center Administrator

Confidential

Provided a wide range of technical support for Data Center Operations.
Analyzed requirements and developed specifications for improved performance.
Installed and maintained network infrastructure, hardware and software.
Project Leader responsible for automating the reporting system for Material Safety Data Sheets using MSDS Pro (a web-based application).

Operations Support

Confidential

Henry Ford College, Dearborn, MI, Graduated 2007
Cisco Academy, Graduated 2006
Management Information Systems, Wayne State University, Detroit, MI, Pending

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