SUMMARY:

• Alonzo is an experienced IT Professional who has held positions in infrastructure, process improvement, compliance, and project & security - risk management. His technical experience includes VIP executive IT support, managing designing/managing active directory environments, managing upgrades of existing hardware/software, led support teams in break-fix resolutions and managed and led infrastructure projects. He provides position flexibility to any employer to work in different capacities.

PROFESSIONAL EXPERIENCE:

Confidential

IT Security Project Business Analyst

• Leading efforts to identify, review, determine and document requirements by organizing the information into a logical document using business analysis models.
• Validated that the project’s requirements if successfully implemented will close the compliance gaps and mitigate identified risks. Ensured all requirements complied with HIPAA when applicable. Create comprehensive stakeholder management plans.
• Chair stakeholder meetings, interviews and workshops to understand the requirements expectations from business leaders.
• Develop test cases for the solutions that are being implemented to ensure that all requirements are met during user acceptance testing to obtain formal approval.
• Facilitated the vendor analysis and selection process to identify the best solution for the organization based upon product evaluation requirements.
• Developed a risk management framework/tool to provide a standard way of identifying, analyzing, evaluating, treating and monitoring risk. Articulated risk threats to Sr. management and conducted a cost-benefit analysis of recommended solutions that can provide the best ROI.
• Implemented security controls to better control risk in the areas of access control, password management, identity management and user provisioning.

Confidential

IT Security, GRC Project Manager - Analyst

• Developed SharePoint preventative and detective security controls for provisioning and de-provisioning user accounts access to ensure compliance.
• Led a security project effort across multiple platforms to identify all privileged admin application accounts. Once identified worked with cross functional teams to review and make determinations whether those accounts were required. Accounts that could not have specific security controls placed on them for compliance purposes were uploaded and managed by CyberArk Password Vault.
• Created a Governance document to provide CyberArk safe owner processes and policies that must be adhered from a security and compliance perspective.
• Established Cyber Ark Password Vault governance & security controls for privileged accounts usage. Worked with DBA’s and internal compliance to develop a platform decision tree on whether an account is in scope and needs to be placed in Cyber Ark.
• Conducted process discovery and fact finding interviews with personnel to gather additional information in support of developing risk remediation plans.
• Performed qualitative-quantitative risk assessments based upon COBIT 5 framework. Assessed the likelihood of a specific risks maturing, the financial impact and how we are managing the risk.
• Worked with Compliance and Internal Audit to ensure that security controls that were developed were appropriate according to SOX and Allstate internal policies.

Confidential

Sr. Consulting & Advising Associate (Global Public Sector)

• Headed efforts to determine whether organizations had an effective risk governance structure that aligned their risk appetite and selected security controls.
• Evaluated operational security risks & policies including PC-Server hardware configurations, access control, business continuity, change management, firewalls, vulnerability management and mobile devices.
• Utilized NIST, ITIL, ISO and COBIT frameworks to educate clients on industry standard best practices and remediation recommendations for improvement.
• Obtained and reviewed a list of business functions with their respective business criticality, and ensured that business continuity plans exist for the most critical business functions, supporting processes and resources.
• Reviewed documentation that establishes-communicates roles and responsibilities for IT personnel and end users that delineate between IT personnel, end-user authority, responsibilities and accountability for meeting the organization’s needs.
• Conducted technical, security, procedural review and analysis of network architecture, protocols and components to ensure they were implemented according to security policy.

Confidential

Sr. Systems-Operations Support Engineer Lead

• Windows 7 project team lead for UAT testing, implementing and scheduling of Chicago IM staff for conversion.
• Led team of 4 desktop support analysts as the Sr. support person who interfaced primarily with the executive leadership on all issues including mobile devices, new executive setup, A/V assistance and remote support. Used Remedy for tracking of Service Desk tickets to ensure team remained within the SLA for tasks.
• Point of IT contact for support of multiple site plants for any IT related issues. Setup new users in exchange, active directory. Win XP, 7 VMware support experience.
• Coordinated project team work, guided implementation and supported Office 365 after enterprise migration. Unified Communications implementation and support. Utilized Service Now for support ticket tracking to resolve user issues.
• Resolved all escalated break-fix hardware and software issues in the organization. Interfaced directly with users at their desk to resolve system issues that may be occurring then logged the solution into the service desk system.
• Provided MAC support for laptops, iPhone and IPADs.
• Utilized SCCM for our computer builds. Involved in UAT and deployment testing of images and task sequences to ensure correct applications were being installed. SCCM also is our asset tracking, software deployment and currently our remote control tool.
• Facilitated the creation of ITIL Service Level Management plan in order to provide for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs).
• Utilized Active Directory for management of GPOs, group security access to specific resources and assigning of rights to users.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software and hardware for local and remote users.
• Interfaced with vendors in order to ensure that they were adhering to their SLAs.
• Assisted with the updating of ITIL processes for service level management as it relates to problem, configuration and incident management.

Confidential

Sr. Desktop Support Engineer

• Install new and rebuild servers, configure hardware, peripherals, settings, directories and storage in accordance with standards. Perform backups using Backup Exec.
• Designed and implemented AD 2K8 topology. Implementation included the Creation of all OU containers, adding users, printers and computers to the domain while creating Group policies to help manage assets.
• Developed Standard Operating Procedures for interaction between business units and IT. Implemented ITIL framework inclusive of negotiating SLA’s with customers, creation of a centralized help desk and ticketing process. Implemented an onboarding process for streamlined new hire requests. Reported status through various KPI metrics for performance reporting.
• Project Manager for enterprise wide Active Directory implementation which involved creating project scope, plan, managing schedules for multiple on site and remote resources. Utilized a RAID Log for further project visibility.
• Managed the creation and implementation of a business continuity plan in the event a service disruption occurred. Created a roles and responsibility matrix for the disaster recovery plan and tested the plan to ensure personnel understood their roles.
• UAT testing for the VDI implementation then led the VDI deployment for multiple test locations sites. Responsible for enterprise patching using WSUS upstream and downstream servers.
• Demonstrated problem solving skills and critical thinking to troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the managed engine ticket queue.
• Troubleshoot and resolve various IT system issues on platforms such as Windows 7& XP, MS Office, MS sql, QuickBooks and MS Dynamics to ensure the user had minimum downtime to perform their daily tasks. SharePoint end user support.

Confidential

Desktop Support Engineer

• Utilized Heat for our ticket tracking system where we monitored and updated problem status on requests.
• Supported remote users with their VPN connectivity, Blackberry issues, password resets and lotus notes issues
• Deployed Dell Hardware including imaged computers, printers, fax machines and trained users on various proprietary software.
• Project Lead for encryption which entailed gathering how many laptops we had onsite and remotely. Installed HIPPA required file security encryption on hard drives to all laptop users. Safeguard encryption was then tool that was used. HIPPA compliance.

Confidential

Network & Desktop Support Lead

• Trained and led 2 summer interns with daily procedures and policies. Daily facility update meetings for what was critical fixes for the day. Scheduled different vendors for various quotes.
• Patched & setup the IDF and MDF in new warehouse facility for workstations. Used SMS to install software directly from server.
• Supported the Citrix Meta-frame applications that were hosted on Citrix server. Setup Citrix farms and published applications on workstations for all users. Used Windows 2003 Active Directory.