Civil Rights Data Collection Analyst Resume Herndon, VA - Hire IT People

SUMMARY:

Customer service and administrative professional. Versatile, reliable and efficient with 8+ years’ experience supporting customers and team management. Diversified skills include data entry, customer/client relations, project management and data analysis.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Civil Rights Data Collection Analyst

Confidential - Herndon, VA

Answer CRDC Inquiries via email and phone| Maintain CRDC ticket queue| Assist junior analysts with ticket resolutions| Troubleshoot customer data submission errors| Manage data quality tracking| Led the redesign of the CRDC GRADS 360 website| Performed outreach to large school districts to provide support and guidance on data submissions| Provided web tool assistance| Assisted with new employee training| Provide ancillary support for various tasks as assigned| Provided technical support to CRDC website users| Assisted with Data Quality review| Heavy use of SharePoint

Makeup Artist and Sales

Confidential - Dulles, VA

Product knowledge specialist| Makeup application| Makeup consultations| Bridal |
Sales| Exceeding daily, weekly and monthly sales goals| Product stocking and shipments| Event coordination

Customer Service Admin and Dispatch

Confidential - Sterling, VA

Screening and Routing Phone Calls | Rear Load Dispatch | Front Load Dispatch |
Roll Off Dispatch| Checking in drivers| Entering Disposal Stats| Answering General
Inquires by Phone, E-mail or Mail |Working with Route Supervisors to ensure route proficiency |Roll Off Dumpster Scheduling |Management of Rear Load and Front
Load Route Sheets |Customer Service | Heavy Use of MS Office Suite | Repair

Customer Care Specialist

Confidential - Reston, VA

Managing Accounts in PRC CRM and Admin Tool | Handling Student and School
Documents | Solving Customer Issues | Registering Students for SATs | Contact with
Colleges and High School | Assisting Team Leads | Resolving High Level Escalation
Calls and E-mails | Managing International SAT Cases | Daily Excel Spreadsheet
Management. Responding to Mail Inquiries and Issues | Creating Student Accounts

Sales and Marketing - Enrollment Specialist

Confidential - Herndon, VA