Volt Technologies Tech Support analyst Resume Michigan - Hire IT People

SUMMARY:

IT support/training specialist with hands - on experience in project life cycle management for technical and intranet applications, website development, workgroup support, and desktop and network troubleshooting. Certificate in Computer Systems Technology.
Hardware Support
Software install
Peer-to-Peer User Groups
Helpdesk Support
Customer Representative
First-Level PC Support
Innovation
Operations
Basic Active Directory

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Volt Technologies Tech Support analyst

Confidential

Working as a Contractor for Snap-On Industrial.
Taking calls from client’s whose diagnostics equipment is not functioning correctly.
Troubleshooting and remoting into customer’s computer to diagnose issues related to Snap On tools.
Set up downloaded software for customer.

Stefanini Helpdesk Technician I

Confidential, Michigan

Phoenix Services Customer service professional

Confidential, Michigan

KW Technologies Cable Installer Field Technician

Confidential, Michigan

Responsibilities up to and including: setting up rack, installing routers and servers, installing cable and wiring as required.

Confidential, Michigan

General Motors Innovation Technical Engineer

Guidance of technical teams in relation to correction of issues, opening and closing such issues as tickets as they come through ITSM
Detailed analysis of workforce data as they meet the needs of our team through a Priority 1 -2 incidents
Facilitation of Technical Meeting Lines ensuring concerns are handled in an appropriate and timely manner.
Generate standard or custom reports summarizing business, staffing, or economic data for review by executives, managers.
Working with the Enterprise Command Center providing monitoring of servers and applications that directly impact business, development, and dealerships

HEWLETT PACKARD ENTERPRISE SERVICES FOR THE SABRE HOLDINGS ACCOUNT

Confidential, Michigan

Workforce data enabling cost effective and efficient procedures.
Templates ensuring concerns are handled in an appropriate and timely manner, meeting all SLA's and minimizing any and all business impact. supports travelers, travel agents, corporations and travel suppliers around the world through its four companies: Travelocity, Sabre Travel Network, Sabre Airline solutions and Sabre Hospitality Solutions.
Assistance of Data Centers operators with procedures regarding assignment of IT related concerns
Help Desk services; create and dispatch tickets