Desktop Technician Resume Baltimore, Maryland - Hire IT People

SUMMARY:

To obtain a position with an organization that will further enhance my personal knowledge, skills and abilities to ensure growth in all areas of life

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, Maryland

Desktop Technician

Provide technical software, hardware and network support to all end user computers and peripheral equipment on domain. Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Troubleshoots software and hardware failures and identifies network problems when related to personal desktop computers. Deliver technical customer support over the phone and with end user. Identify, evaluate and solve end - user workstation problems; support and train end-users to understand software and applications as needed; master new computer technology; Interacts with other Tier 1, 2 and/or 3 techs to restore service and identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end user. Participates in new application and hardware rollouts, testing and special projects as needed. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, and coworkers to develop and implement relevant technical processes complying with all hospital standard regulations.

Confidential, Baltimore, Maryland

Help Desk Rep/Desktop Technician

Categorized and suggest modifications to IT work orders
Basic filing and organization, inventory
Ensure Proper operation of installed projectors, and Desk Tops
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems
Answers user inquiries regarding computer software or hardware operation to resolve problems
Set up equipment for employee use, performance or ensuring proper installation of cables, operating systems or appropriate software