SUMMARY:

• Network/System Administrator with over 15 years’ experience with building, maintaining and troubleshooting computer hardware, software or networks. Install new software on user’s computers. maintained, modify and repaired computer hardware including desktops, laptops, VoIP phones, VoIP Servers, all network equipment. Also conducted training classes, authoring training manuals. Outstanding customer service skills resolving technical issues and educating end - users. Team player making significant contributions to team and individual success, looking to learn and apply new technologies and business methodologies.

TECHNICAL SKILLS:

Operating systems: DOS/9x/NT/ME/2000/XP/Windows 7, 8 and 10 32 & 64 bit, All MAC OSX, Linux

Server applications:: Active Directory

Email applications:: Outlook 97-2016, Gmail, Office 365

Remote applications:: RDP, VNC, PC Anywhere, VPN, Logmein Tech Console

Backup applications:: Ghost

Extended knowledge: Cisco, TCP/IP, LAN/WAN, WIFI, DHCP, DNS, Mitel VoIP, Fonality VoIP, SaaS, Cisco Meraki Routers, Switches, AP s, Network Security. Sales Force User Admin, NetSuite User Admin

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, IL

Help Desk Support/ Windows System Admin

• Configured and deployed 95 IGEL Thin Client into the production environment.
• Help Desk Support (T1/T2)
• Imaged and configured New Windows 10 Desktops and Laptops.
• Troubleshoot all IT related issues and errors related to desktops, laptops, Mac s, mobile devices
• Created IT related user documentation IT department.

Confidential - Evanston, IL

Level 2 Desktop Support

• Provided Technical Support for 120+ Professors and Staff members.
• Troubleshoot all IT related issues and errors related to desktops, laptops, Mac s, mobile devices, networkissues.
• The installation of anti - virus and other school related software.
• Identify and correct or advise, on operational issues in client computer system.

Confidential - Chicago, IL

IT/Desktop Support Engineer Manager

• Coordinate and planned all activities related to IT for the Chicago/UK offices (50+ users).
• Network/VoIP/System Administrator for Chicago and UK offices.
• Built and Maintained both Chicago/UK internal Wireless/Wired Network using Cisco Meraki s Cloud Management.
• Troubleshoot all IT related issues and errors related to desktops, laptops, Mac s, mobile devices, network and VoIP.
• Configured and Maintained internal VoIP system in Chicago and UK using Fonality VoIP Server and phone equipment.
• Backup 365 Administrator for Microsoft Office 365 account.
• Installed and configured Sophos Anti - Virus software for all Desktops and all Laptops.
• Created all IT related user documentation and conducted training classes for company systems and applications.
• Identify and correct or advise, on operational issues in client computer system.
• Maintained Organizational relationships with CDW, Microsoft, Google, NetSuite, Sales Force, Cisco Meraki, Fonality etc...

Confidential

Desktop/Laptop Engineer•

• Imaged and configured 100+ HP Desktops and Laptops using Ghost and USMT.
• Installed Office 2010 and any custom software per user.
• Setup Outlook accounts for users and migrated users emails.
• Installed local and network printer for each users.
• Installed AMA wireless SSID for each user with a laptop.
• Installed and configured McAfee Encryption software for HR Desktops and all Laptops.
• Deployed Desktops and Laptops to users.
• Uninstalled old PC s and Laptops from users.
• Swapped out Hard Drives on Desktops and Laptops for users getting a Hard Drive upgrade.

Confidential

Installation/Imaging Technician

• Imaged and configured CarisTouch Touch Screen Devices.
• Installed CarisTouch Devices on to Anesthesiology Carts in OR’s.
• Imaged and configured Wyse Thin Client Pc’s
• Imaged and configured Wyse Thin Client mobile carts.
• Installed Wyse Thin Client PC’s on wall mounts in patients rooms.
• Installed network printers on the CarisTouch, Wyse Thin Client PC’s and Mobile carts.

Confidential

Technician

• Cabling of the switches in all the IS closets on each floor of the new Tower.
• Q&A of all the WAP s (Wireless Access Points) on each floor of the new Tower.
• Trouble shoot WAP s to make sure they were on the right VLan on the Cisco switches.
• Configured Windows 7 laptops and thin client desktops for patient rooms.
• Deployed Window 7 laptops, desktop to all patient rooms in new tower.

Confidential - Waterloo, IA

Level I/II Help Desk Technician/Network Admin

• Provided Technical Support for 120+ staff members.
• Maintained system network for both buildings as well any networking issues with PCs or Mac s.
• Responsible for maintaining and troubleshooting 1200+ Windows 7 PCs and 50 OSX Mac s; configuring CPU s and Laptops with IP address, joined domain, connect network printers and shared drives.
• The installation of virus and other school related software and monitoring of system hardware and processes.
• Prepared documentation and training materials as well as the coordination of technology related training.
• Provided second level support to internal Help Desk to resolve user concerns with specific applications.
• Setup of Outlook 2007 on staff computers and migration of emails from Thunderbird and Communigate email software.
• Upgraded and imaged certain PCs to Windows 7 using Mircosoft System Center. Also re - imaged 50 Mac s with OSX.

Confidential - Waterloo, IA

Dell Installation Technician

• Imaged and deployed 2000 new Dell workstations and 500 Laptops.
• De - installation of over 1200 PCs and 150 Laptops.
• Configuration of PC s and Laptops with IP addresses, joining of domain and installation of virus software.