IT Specialist Resume

SUMMARY:

Information Technology Specialist proficient in Network installation/management, Business software installation and support, Desktop/Laptop installation and support, Virtual desktop infrastructure (VDI) support, Active Directory Administration, VOIP Phone support, Document imaging/printing support, Disaster Recovery,setup of a new office and closings old office, Security etc

WORK HISTORY:

Confidential

IT Specialist

Responsibilities:

An Information Technology Specialist proficient in Network installation/management, Business software installation and support, Desktop/Laptop installation and support, Virtual desktop infrastructure (VDI) support, Active Directory Administration, VOIP Phone support, Document imaging/printing support, Disaster Recovery,setup of a new office and closings old office, Security etc

Confidential

Information technology specialist

Responsibilities:

Implementation, monitoring, or maintenance of IT systems.
Focus on a specific computer network, or systems administration function in a office environment.
An Information Technology Specialist proficient in Network installation/management, Business software installation and support, Desktop/Laptop installation and support, Virtual desktop infrastructure (VDI) support, Active Directory Administration, VOIP Phone support, Document imaging/printing support, Disaster Recovery,setup of a new office and closings old office, Security etc

Operations Support specialist

Confidential

Responsibilities:

Support all agents and staff.
Troubleshooting and repairing all hardware issues as it relates to printers, fax, scanners, copiers, MFD, PDF, cameras, PDA’s servers, desktops, laptops and more.
Have some administrative rights for all agent PC and servers.
Monitor phone for any hotline calls.
The use of HP Service Desk, XP windows, lotus notes, Microsoft office products, Netop, SMS Workflow distribution and more.
In charge monitoring and trouble shooting all new equipment and technology for Agents.
2nd Level support for special projects AERO 3, 4, 5, 6, and 8.
Projects such as EWR 5.2 rollout, RIM support, SF Bank express terminals, SIU install support
Provide support for over 80,000 workstations.

Confidential

Systems Support Help Desk

Responsibilities:

Install software remotely by PC Anywhere, VNC, LAN, and web
Micro station J 7.1 trouble shoot and repair files and maps
PC Support for NT and 2000 and XP
Administered PC and servers for all engineers in 6 states.
FTP covering 6 states

Confidential

Network management operations help desk technician

Responsibilities:

Advised customer when selecting equipment to meet the company specifications and customer’s needs.
The function of PC Provisioning is to monitor all ORBIT requests for PC and network hardware and software.
Analyze the order; resolve problems, PC Consulting, Desktop support for department. . ISO 9000 - 9002 certified
Monitor (2) phone lines; respond to Emails about PC hardware and software questions and requirements.

Confidential

PC-Technician

Responsibilities:

Install new computers (462), Install new HPLJ 4050 printers (142), I did site surveys in 62 departments and 2 off site locations
I was in charge of setting up print queues and assigning IP address, tracked all equipment.
Migrating users data from old computers and reinstalling old software when needed, Patched jacks into the network, installed hubs.

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