SUMMARY:

• To find an organization that values a proven Trainer with dedication to meet client needs.
• Vast experience in custom software training, with emphasis on delivering effective and sustainable training.
• A strong focus on client satisfaction and reliability.
• Exceptional Training, support and soft skills for custom software and solutions
• Proven ability to learn highly technical software and business process
• Effective Communication Skills with technical and non - technical clients
• Ability to Train Trainers and conduct Train the Trainer Sessions

SKILLS & KNOWLEDGE:

• Software Training
• Implementation
• Facilitate/Teaching
• Consulting
• Instructional Design
• Blended effective learning theories/Strategies
• Adult learning styles
• Curriculum Design
• Change Management

KEY CHARACTERISTICS:

• Client Focused Skills
• Quick Learner
• Analytical/Critical Thinking
• Detailed oriented Technically & Organizationally
• Ability to Translate Technical Terms in to Layman’s Term
• Intellectual Curiosity
• Solution Focused
• Troubleshooting Technical & Non - Technical Challenges
• Problem Solving
• Software Testing
• Concise Presentation & Communication Skills
• Flexible
• Motivated
• Collaborative
• Enthusiastic about educating and helping others
• Validate user’s experiences and their right to their own perspective
• Able to adjust priorities and training to meet training needs
• Instructional Aptitude
• Ability to learn new technologies
• Proven ability to quickly learn all aspects of software
• Demonstrated ability to work collaboratively and cross-organizationally
• Aptitude for understanding technical process and concepts

TECHNICAL SKILLS:

• Service Now
• WebEx/Adobe Connect
• Documentum
• Go To Meeting
• Camtasia/Captivate
• MS Office
• Concur (Travel & Expense)
• SharePoint
• PeopleSoft
• SAP
• IQ (internet Quorum)
• UPK
• Confluence
• PeopleSoft
• Microsoft Dynamics
• Salesforce
• Star LIMS
• CRM
• JIRA
• SIS (Student Sys Info)
• Electronic Health Records
• Business Intelligence
• Biometric Software

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Training Specialist

Responsibilities:

• Facillating PeopleSoft to every base at a government sites OCONUS
• Implementation and troubleshooting application issues daily
• Working with helpdesk team, developers and SME over via email and virtually
• Creating and editing training documentations and custom courseware

Confidential, Arlington, VA

Senior Consultant/ Management Analyst/Trainer

Responsibilities:

• Facilitated Service Now training at the Confidential OCONUS consulates
• Corresponded with embassies by phone, email, virtual and video conferencing
• Provided follow up support, quality assurance on Biometric software
• Engaged and anticipated varying levels of senior diplomatic government staff
• Created training curriculum, help guides, FAQ and job aides

Confidential, Vienna, VA

Senior Implementation Trainer

Responsibilities:

• Conducted interactive training on healthcare software for government users
• CONUS travel to all VA hospitals to meet and support government clients in person
• Responsible for change management session on new system and business process
• Worked with Developers and SME on enhancements on healthcare application
• Provided customized Training reports, surveys and student evaluations
• Conducted Train the Trainer session for new instructors and for users at client site
• Evaluated and assessed and the readiness of new trainers after a boot camp
• Trained on soft skills, proprietary software and custom client business process
• Responsible for taking new trainers to client sites to shadow Live training sessions
• Mentored and appraised the readiness of new trainers after a boot camp
• Responsible for creating and editing evaluation reports on all new trainers

Confidential, Alexandria, VA

Software Trainer

Responsibilities:

• Facilitated the integration, implementation and streamlining client solutions
• Escalated issues to the appropriate resource or developers to resolve issues
• Collaborated with Developers, Implementation team, SME and Support Staff
• Developed proprietary courseware and training documentation, FAQ and videos

Confidential, Washington, DC

Senior Technical Trainer

Responsibilities:

• Responsible for Training the DC public schools and Confidential Staff
• Implemented and rolled out a Student Information System (ASPEN) software
• Utilized PeopleSoft to create, edit and update all user accounts
• Created training documentations, online videos and job guides
• Provided technical support and desk side guidance support Pre-and Post-Go live

Confidential, Mclean, VA

Software Trainer

Responsibilities:

• Conducted software training for Relationship Bankers, Tellers and Bank Managers.
• Facilitated Change Management sessions toward preparing users for new software
• Responsible for testing and grading students after each training classes
• Tested the legacy application and the new custom software
• Traveled to multiple client sites to provided Training Pre-and Post-Go Live
• Maintained student schedules, test results and progress evaluations

Confidential, Alexandria, VA

Software Trainer

Responsibilities:

• Provided software training sessions Pre/Post Go Live of custom ERP software
• Provided solutions to customers to optimize their daily use
• Responded effectively to user needs (coaching, clarification and follow up)
• Tested the database in the training site and production site at the same time
• Provided ongoing technical and software support to clients during implementation

Confidential, Washington, DC

Software Training Specialist

Responsibilities:

• CONUS travel to Senate and house offices to offer in person site training
• Tested custom software before it was deployed to production servers.
• Created training material such as user guide, SOP and FAQ’s.
• Worked with developers and SME on software during test and production

Confidential, Washington, DC

Trainer

Responsibilities:

• Helped customers integrate/streamline their business solutions into software.
• Tested software before it was deployed to production and test servers
• Worked with developers and SME on Software enhancements during Pre-Go live
• Demonstrated and conducted test pilot sessions for new products and services.

Confidential, Washington, DC

Software Trainer

Responsibilities:

• Conducted desk side and formal training for Confidential end users and staff
• Organized, updated and centralized documentation for training department
• Evaluated effectiveness of training through surveys and client engagements
• Worked with Developers for testing and user acceptance sessions
• Provided ongoing technical and software support to customize applications