Ecommerce Website Support Technician Resume Redmond, WA - Hire IT People

PROFILE:

Excellent verbal and written communication skills. Strong customer service and troubleshooting skills. High level of self - motivation with a strong desire to solve problems and multi-task with priority. Strong organizational, time management, project management, and negotiation skills. Works well in a team setting as well as individually. Strong marketing background with exceptional promotion and communication knowledge.

TECHNICAL SKILLS:

Proficient in: Microsoft Office/Windows (Word, PowerPoint, Excel Access), HTML, Google (AdWords, Analytics, Webmaster Tools), Bing Webmaster Tools, Notepad ++.

Basic Knowledge with: SPSS, CSS, Java, Adobe Creative Suite, GameMaker, iPhoto, Gimp Image Manipulation, Adobe Dreamweaver, iMovie, Qualtrics, SharePoint.

RELATED EXPERIENCE:

Confidential, Redmond, WA

Ecommerce Website Support Technician

Responsibilities:

I provide in depth training to our client base on how to use our Ecommerse software. Daily tasks include training clients on how to use store and product management tools, set up shipping and payment plans, as well as providing on going customer support on best SEO practices to help clients websites generate qualified traffic once set live.
Do basic website design work through our websites theme editor to make modifications to the layout or presentation of clients websites.

Social Media Analyst

Confidential

Responsibilities:

As head of the social media department I was responsible for providing clients with email/phone based support for social media support on networks
Taught clients how to utilize these sources to help attract new followers to their social media networks by engaging followers/customers in relevant, informative and meaningful conversation.

Marketing Specialist

Confidential

Responsibilities:

I do s earch engine optimization (SEO) for online businesses.
Conduct market research to develop both search engine and user friendly web page content for our online business clients in an effort to increase their search engine rankings, website traffic, online brand recognition and ultimately their conversion rates.
Create, install and provide support/training for Google Analytics, Google Webmaster Tools and Bing Webmaster Tools.
Provide email/phone based support, website analysis and marketing strategy evaluations for clients to help them provide the most user friendly online shopping experience for their customers.

Confidential, Bellingham, WA

Internal Business/Social Media Analyst

Responsibilities:

Internal analysis project designed to help compile and identify all relevant and effective sources of social media communication the partnership currently had with the goal of determining the most effective ways to reach their target audience and develop new ideas or opportunities for the future.
Presented some creative opportunities that my team developed to help the partnership better market themselves online in order to build more brand awareness, and also generated some marketing/promotional tactics to boost their volunteer retention.

Confidential, Issaquah, WA

Sales and Customer Service

Responsibilities:

Addressed customer concerns and assisted with any issues that arose.
Solely ran the footwear department. Was able to manage my time and serve all customers, manage phone calls and have my department presented in a professional, organized manner throughout the course of the day.
Commission - based pay assisted in the development in my promotional and marketing skills.

Confidential, Redmond, WA

Grounds Keeper

Responsibilities:

Managed the ground maintenance for three business operating facilities.
Responsible for changing out old water meters and replacing them with new ones while organizing my time in order to meet daily quotas.
Engaged in client interaction with customers when providing service to their home.

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Ecommerce Website Support Technician Resume

Redmond, WA

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