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It Help Desk Resume

4.00/5 (Submit Your Rating)

Lynchburg, VA

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PROFESSIONAL SKILLS PROFILE:

  • Technical Troubleshooting
  • Hardware Configurations
  • Software Installations
  • Problem Diagnosis
  • Phone and On - Site Support
  • Customer Service
  • Commended for excellent customer service and promoting company mission
  • Bilingual - Fluent in English and Burmese

PROFESSIONAL EXPERIENCE:

IT Help Desk

Confidential, Lynchburg, VA

Responsibilities:

  • Point of contact with customers
  • Create tickets for customers using Service Now
  • Reimage laptops
  • Wiped loaner laptops being returned
  • Commended for excellent customer service

IT Help Desk, Desktop Technician Intern

Confidential, Battle Creek, MI

Responsibilities:

  • Provided technical support via onsite, phone, and email technical support
  • Replaced broken desktop hardware with new ones
  • Diagnosed any hardware issues
  • Installed Windows OS as well as other software’s
  • Diagnosed and troubleshoot Microsoft Office products including Excel, Word, and Power Point.
  • Reimaged computers
  • Responsible for setting up desktop computers for employee’s onboarding
  • Commended for work ethic and eagerness to learn

Manufacturing Production Associate

Confidential, Battle Creek, MI

Responsibilities:

  • Operated various machines to assemble automobile parts for Toyota, Honda, Chrysler, Subaru, Hyundai, Mitsubishi, etc.
  • Surpassed daily production target for three consecutive weeks, which resulted in increased production rate by 15%
  • Provided training to new associates
  • Communicated with supervisors and associates to complete daily task

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