SUMMARY:

• 15+ years IT professional experienced System Administrator with expertise in imaging, systems center configuration manager, Active directory administration, Citrix 6.5 7.1 & Cloud Administration XenApp servers, Netscalers Load Balance Hyper - V, patch management, VMware 5.5 environment and mobile device management products.

TECHNICAL SKILLS:

• SCCM 2007/2012/Big Fix
• Xen-Mobile
• Air-Watch
• Azure AD
• Mobile-Iron
• Patches / Hotfixes
• Remediation
• Installation / Maintenance
• Citrix XenApp
• Active directory / GPO/File Shares Permissions
• Virtualization
• Hyper-V / VMware / VSphere
• DHCP Servers
• Windows Server / 08 R2 / 12
• Windows / Linux / UNIX
• Solaris 10 / Sun OS 5.8
• My-Chart / Care-Everywhere / Centricity
• Service-Now / Epic
• Remedy 7/9
• Network Associates McAfee
• Arc-Serv
• Veritas / Tivoli / Solarwinds
• SQL Server /
• Cisco 00 / 3600 Routers
• Cisco 3000 XL / 00 / 2960 Series Switches

PROFESSIONAL EXPERIENCE:

Confidential

System Admin/ Info Sec/ Citrix (Contractor)

• Monitor the configuration and operation of client-based computer operation systems (Windows 1012 &2016)
• Monitor the system daily and respond immediately to security or instability concerns
• Work service now tickets for daily issues as well as projects
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Citrix Support and troubleshooting, Application streaming & upgrades
• Active Directory Support with accts creations deletions Security groups creations etc.
• Application support install and implementation, via vendor create documentation for process
• Epic support & troubleshooting
• Server support & troubleshooting upgrades and patching

Confidential

SYSTEM ADMIN II / CITRIX (Contractor)

• Citrix Support for 6.5 /7 & Cloud environments. Windows 2003/2008/2012/2016 and Active Directory administration. Exchange on-prem & 365 support/ migration.
• System administration and technical support of large-scale Citrix farms, Secure Gateways, StoreFront, and Netscalers, corresponding hardware, and software.
• Experience designing, building, and maintaining complex, multi-farm Citrix environments. Core technologies used include XenApp, XenDesktop, Citrix Provisioning Services, Citrix Access Gateways and Citrix Netscalers.
• Worked ticket que (Service-Now) for escalations from the helpdesk for file share access exchange issues server builds etc.
• Used Xen-mobile, Mobile-iron and Air-watch for mobile management
• Used SCCM 2007/2012 for deployment of application, patching, and alerting
• Citrix Cloud implementation for all off-shore locations Germany Saudi UK Singapore etc.
• Provided Primary AD support Exchange on prem & 365 support migration etc, responsible for development, testing, and implementation for go live/new sites
• Supported approximately 2000 servers and 10,000+ client machines in a corporate Windows environment
• Provided Citrix administration and support for both environments versions 6.5 7.1 for the US & Cloud for offshore. XenApp Server and VMware support

Confidential, Houston, TX

SYSTEM ADMINISTRATOR II/ Citrix Admin (Contractor) -

• Supported approximately 2000 servers and 10,000+ client machines in a corporate Windows environment including support of Hyper-V and VMware 5.5 environments. Responsible for server support via SCCM alerts, patching Builds DECOMM virtual builds etc.
• Citrix support for the US / global and off shore locations
• Responsible for operational support of the corporate Active Directory environment, including upkeep and maintenance of all enterprise domain controllers, monitoring of replication, and management of AD elements including organizational units and user/computer accounts
• Performed cleanup of stale AD objects, removed invalid DNS zones and over 10,000 stale DNS entries Used SCCM 2007/2012 for deployment of application, patching, and alerting
• Developed standardized documentation for all Wintel operational support with emphasis on minimizing client impact and maintaining best practices
• Managed uplift and remediated the DHCP servers, DFS namespace servers, and DNS servers
• Coordinated and performed migration to new domain controllers, including demotion of old physical hardware and promotion of new domain controllers.
• Responsible for maintenance of DHCP scopes, including creation of new scopes and IP address reservations
• Worked problem ticket queue (Service-Now), and server as an escalation point for junior team members.
• Managed the queue for all incoming requests including incidents, problem tickets, and change requests

Confidential,  Houston, TX

SYSTEM ADMINISTRATOR / Citrix Admin

• Supported 10,000+ client machines, utilized SCCM 2007/2012 for deployment of application, patching, and alerting
• Used Xen-mobile, Mobile-iron and Air-watch for mobile management
• Responsible for engineering and deploying infrastructure for Baylor Clinic including new redirected user profiles GPO management
• Provided Primary AD support for clinical environment, responsible for development, testing, and implementation of Group Policies
• Provided administration and support of Citrix Meta-frame environment versions 3, 4, 5 and XenApp and provided support of VMware VSphere 4/5 environment
• Involved in Citrix Provisioning Services for desktop streaming and expanded GPO management.
• Responsible for migration of various Departmental domains to corporate AD structure
• Supported Epic Windows servers including complete build-out of all servers, installation of Epic software, connectivity and firewall, and application of necessary patches/hotfixes
• Held technical lead roles on Epic Go Live project (summer 2008), clinical department migration to enterprise storage and clinical Citrix implementation
• Responsible for field support team supporting over 35 external clinics and 8 Harris County healthcare for the homeless locations
• Involved in storage design and migration to enterprise NAS solution
• Involved in incorporating clinical workflows into technical design
• Worked on all versions of Windows Server and basic MS Applications.
• Performed technical changes, developed documentation, and maintained change control policies within the clinical application environment
• Implemented My-Chart, Care-Everywhere, Centricity and Lucy projects post Epic Go Live and provided ongoing support of the Epic Interconnect environment
• Maintained all Epic LWS/EPR master files and oversaw the process for migrating updated files into Cache as needed
• Involved in P2V all Epic Windows servers to VM prior to upgrade
• Architected new technical solutions for several external Baylor Clinic
• Responsible for consistent home drive creation and management solution for users
• Performed complete hardware refresh of over 2000 PCs, laptops, printers, scanners, multifunction devices, signature/biometric scanners, and other related devices
• Responsible for migration of diagnostic equipment to standardized support model
• Involved in new clinic go-lives (12 total) including workflow analysis, requirements gathering, and migration to standard support model
• Built Citrix XenApp solution, create and maintain images and own process for new desktop selection and software acceptance testing
• Wrote and submitted documentation for new clinic desktop workflow
• Acted as primary technical lead on all clinical projects and implementations
• Worked in a supervisory role to direct junior analysts as needed to ensure project success and timely completion of key deliverables
• Provided support of all clinical Citrix XenApp servers
• Administered and engineered storage solutions for clinical departments
• Monitored system health and performance and implemented improvements to system performance and manageability.