IT Support and Fiber Testing Resume Annapolis Junction, MD - Hire IT People

SUMMARY:

Enrolled at the University Of Maryland University College working towards earning a Bachelor's degree in Cyber Security Policy and Management. Have experience on IT support and Help Desk Support and would like to find a position in the related fields.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

IT Support and Fiber Testing

Confidential, Annapolis Junction, MD

Installed, set up and repaired devices and system components.
Developed IT strategic vision and drove key departmental objectives.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Analyzed project requirements to find bugs and eliminate issues within a timely manner.
Used all tools, equipment and instruments in a safe and accurate manner.
Conducted tests on fiber optic cables and corrected faults.

Help desk Agent

Confidential, Rockville, MD

Worked on the NAEP/ National Assessment Education and Progress Project completed a Public Trust Clearance.
Conducted Phone & Remote Desktop Support providing technical troubleshooting, LAN connectivity issues and software maintenance.
Provided user training, preventative maintenance and compliant handling.
Provided technical hardware support on printers, routers, tablets and computers.