Information Technology Specialist

SUMMARY:

Motivated, personable IT professional with a successful 15 - year track record in computer work troubleshooting and fixing computers.
Three years of experience working as an Information Technology Specialist.
Talent for mastering technology quickly, and has a passion for learning new skills.
Very organized, and have the ability to multitask and work under pressure .

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential

Information Technology Specialist

Responsibilities:

Encompasses a broad range of deployment requirements including Refresh (routine replacement of aged IT equipment) and deployment of devices specified in users' individual requests and Work Requests Support for on-site delivery of work products and supplemental support as needed for remote delivery, and provide prompt and professional resolution of Confidential end-user incidents and problems.
Responsible for on-site support for incident resolution when remote support is unable to provide a solution.
I provide support for on-site delivery of work products and supplemental support as needed for remote delivery.
End-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other vendors to resolve end-user incidents.
Hardware/Software installation, configuration, upgrade, and maintenance.
Peripheral repairs and maintenance.
Microsoft Windows XP to Windows 7 migration.
Move/Add/Change equipment processes.
Enterprise Service Desk referrals.
Technical instruction on the maintenance of the equipment and customer instruction on the use of the equipment.
Responsible for Inventory (shipping, receiving, and records).
Asked to be team leader on various projects, and train other techs.
Developed material for techs.
Remote support using various programs. (Bomgar, PC Anywhere, Windows Remote Desktop).

Confidential

Audio Video Assistant

Responsibilities:

Assisted with the breakdown of laptop computers, monitors, switches, severs, and routers for two large conferences located.
Assisted with the break-down of Audio Visual equipment such as, video projector screens, video projectors, speakers, and microphones.

Confidential

Desktop Support Specialist

Responsibilities:

Managed user accounts in Microsoft Exchange
Installed AirWatch Mobile MDM Agent, and AnyConnect apps onto user’s iPhone and iPad’s
Configured AirWatch Mobile MDM Agent, and AnyConnect app to connect user to Confidential virtual private network
Made sure Confidential web app was successfully deployed onto user’s desktop computer and properly connecting user to the Confidential.

Confidential

IT Desktop Support/Consultant

Responsibilities:

Performed driver and bios updates for Microsoft XP and Vista
Applied system tweaks to speed up operating systems and boot time
Removed unwanted programs, toolbars and cleaned Windows XP/Vista of junk files to increase performance
Removed several viruses, and malware to increase system performance
Increased operating system and internet security by adding virus protection and firewalls
Made recommendations on what hardware and software upgrades needed to be done in the future
Walked client through problem-solving processes

Confidential

Office Clerk

Responsibilities:

Received, examined, and distributed mail and packages.
Assisted with the complete set-up for special conferences, meetings, and guest speakers.
Accepted supply shipments, and verified against purchase orders for Confidential .
Unpacked items to be stocked in the office Rotomat, and verified inventory computations by comparing them to physical counts of stock.
Investigated discrepancies and adjusted errors on inventory request forms.
Issued supplies to co-workers based on information from incoming requisitions.

Confidential

Office Clerk

Responsibilities:

Established and maintained files for letters, memorandums, and other office correspondence.
Used Microsoft Office programs Word and Excel to create, copy, edit, and store labels and spreadsheets.
Data entry into spreadsheet using and chart creation.
Responsible for accurate and properly signed purchase requisitions orders prior to being filed and stored, or submitted.