Security Specialist Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Skilled IT Support Specialist with a Secret security clearance and a broad base of experience in technical support and operations.
Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Windows desktop support and web design.

SKILL:

WORK HISTORY

Security Specialist

Confidential - Washington, DC

Responsibilities:

Helped with onboarding drivers onto the Confidential system
Review, maintain and organize driver documentation
Find resolutions to driver issues and questions
Respond to support issues both in-person and over email promptly
Work closely with the driver operations and community operations teams to streamline process
Had to be detail-oriented with not only the information that was provided but also if it adhered to regulations according to the location it was provided from (state laws, restrictions, acceptable docs.)

Web/Graphics Designer

Confidential, Virginia

Responsibilities:

Established web hosting for the site and uploaded the site to the hosting account.
Created visually stunning websites for clients. Designed print and marketing initiatives for all website properties.
Chose and registered domain name and maintained website and web hosting account.
Conceptualized, planned and executed original designs for a wide range of website properties.
Created web images in alignment with company message, including strategically using visuals to highlight featured products and services and producing content that converts users to purchasers. Promoted brand identity by creating company logos and delivering an attractive, user-friendly and unique website.
Enhanced the functionality and appearance of the website and repaired functionality issues. Created the site layout and the user interface using HTML/CSS best practices.
Configured site backup system to enable d Confidential recovery in the event of loss. Installed content management system security to prevent hacking. Created designs in a CMS environment.
Used site analytics and metrics to define and monitor success.

Web/Graphics Designer

Confidential, Plano, Texas

Responsibilities:

Designed print and marketing initiatives for all website properties.
Conceptualized, planned and executed original designs for a wide range of website properties.
Delivered services as the web developer, designer, application specialist and webmaster, acting as project manager for the transition.
Conducted analysis to address WordPress website issues leading to the optimization and repair of the site.
Chose domain names, completed registrations and maintained website and web hosting account.
Created web images in alignment with company message, including strategically using visuals to highlight featured products and services and producing content that converts users to purchasers.
Increased website security by keeping software up to date, using and safeguarding strong passwords and monitoring website for security vulnerabilities.
Created designs in a CMS environment. Installed content management system security to prevent hacking.

IT Support Analyst

Confidential, Plano, TX

Responsibilities:

Created backend web site behind official Confidential for use as a repository by entire Confidential Support Center using Adobe Creative Suite and SharePoint 2007.
Supported large scale upgrades and patches to multiple versions of Windows
Verified and updated Active Directory roles, Identity Management accounts and PAAS admin accounts for all field locations and backline teams.
Managed high levels of call flow and responded to technical support needs of customers.
Maintained high tech support standards for quality and productivity metrics.
Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
Worked closely with backline team members to meet or exceed all customer service requirements.
Used Confidential Service Manager (simiilar to Remedy) ticketing systems to manage and process support actions and requests.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Identified and solved technical issues using variety of diagnostic tools including commercial and proprietary software.
Engaged end users and answered questions via email, phone, website live chat and in forums.
Supervisor: Confidential (Team Lead) (972)