TECHNICAL SKILLS:

• Cisco CCNA Certified
• Currently working on my CCNP Expect to be completed in 2018
• Troubleshooting and support of Cisco routers (2600 series through 7600 series) and Cisco switches (2950 s through 6500 series)
• Support of both IOS and CAT operating systems.
• Riverbed Steelheads
• Performed Change Management implementation as well as peer reviewing changes for quality.
• Previously a Tech Lead with Global NOC Operations
• Mentor others on the Global NOC team
• IP Management in QIP
• TACACS Account Management in ACS
• ASA Firewall rule implementation
• Attended Cisco Nexus Datacenter training

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

• As a Network Engineer, responsible for working tickets to closure, reporting for bandwidth capacity planning, circuit upgrades/test and turn up of new sites as well as re - designing existing sites, IP address space management, new site designs/core switch implementations, ordering/config/support for AT&T Anira wireless backup connection, QoS troubleshooting along with application path analysis. Time management is key as I am also participating in multiple projects ranging from remote site WAN router upgrades to migrating our current Riverbed infrastructure to a new one. Primary and secondary on-call participation is required. This position is 100% remote from the Memphis team. Equipment: Switches-2950, 3560, 3650, 3750, 3850, 4503, 4506, 6504, 6509, Nexus 9k, 7k, 5k. | Routers-2800 series, 2900 series, 4300 series, 7200 series. Optimization - Steelheads CX7055, CX1555, CX755, 2050, 1050 CMC8150 | Load Balancers-CSM, CSS, and some F5 experience. | Security-PIX 5505.

Network Engineer

Confidential

• Member of the Dedicated Client Engineering group (assigned to the Confidential Account). Responsibilities for this position include working trouble tickets, performing utilization reports, multiple site circuit upgrades, IP address management in QIP, QMS reviewer and approver for fellow teammate’s changes, new site designs/core switch implementations, and firewall rule base changes in the DMZ area. This position was 100% remote from the team in Memphis. Participation in on-call rotation is required. Confidential in-sourced in October of 2014.
• Equipment: Switches-2950, 3560, 4503, 4506, 6504, 6509. | Routers-2800 series, 7200 series. | Load Balancers-CSM, CSS, and some F5 experience. | Security-PIX 5505. This position was 100% remote.

Infrastructure Analyst

Confidential

• The position transitioned to the Corporate Global NOC in April of 2006 as a first level Infrastructure Analyst. Roles as a first level support person included diagnosing fundamental routing and switching related issues, and escalating to second level for any changes that needed to be made. Promoted to second level support in August of 2007. As a second level escalation point, responsibilities included joining all severity 1 bridge lines as well as being an escalation point for level 1 support personnel as required. Participation in a on-call rotation was required on a weekly basis. Completing changes, as well as an escalation point for change management issues relating to Cisco routers, switches, and load balancers. Remotely supports routers, switches, and load balancers globally for multiple accounts. HP purchased Confidential in May or 2008. My responsibilities remained the same until April of 2009. This position was 100% remote.

Network Analyst

Confidential

• In September of 2005, I transitioned to the CCC network support team. These new roles and responsibilities included the support of Cisco routers and Cisco IOS and CAT OS switches. Included was opening tickets based on alarms received, working those tickets, answering customer calls for support, working with vendors to resolve circuit outages, diagnosing performance and functional issues, participating in bridge calls, and escalating to Senior Engineers when necessary. This position was 100% remote.

System Admin

Confidential

• In February of 2001, the IT department at Nextel was outsourced to Confidential . Through this outsource, all IT personnel were transitioned to Confidential employees. Since the outsourcing, Nextel has gone to a more centralized model. All servers are now supported by the LAN services group. My responsibilities now consist or desktop support and secondary network support in a Windows 2000 environment (both desktop and server). This includes rolling machines out to users (desktops and laptops), desktop application support, and resolving printing issues. When needed, I provide a second level support for LAN services and assistance in resolving WAN connectivity issues. This position was 100% remote.

MIS Specialist IV

Confidential

• I was directly responsible for the support of all users (100+) in the Grand Rapids and Lansing offices. I also served as backup network support for Farmington Hills when necessary. In 2000, I helped oversee the build out and opening of the Grand Rapids Corporate headquarters and Traverse City facilities. The majority of the users I supported had laptops, forcing the management of remote access to email and network resources. The spring of 2001, I was the Technical Lead as we began the process of moving from Windows 95 to Windows 2000 for the desktop and Windows 2000 Advanced Server in place of Novell. In addition to handling all desktop support issues for Western MI, I was also responsible for all of the day to day network administrating duties. My IT procurement responsibilities include submitting, tracking, and delivery of equipment for the offices I support. I assisted the Great Lakes Voice services group with the support of the Nortel PBX system (moves and changes). Additionally, I assisted with the troubleshooting and resolution of T1 circuit issues for the facilities I support.