SUMMARY:

• Senior level professional Business Systems Analyst with over 10 years of experience in varied IT environments.
• Versatile team player, recognized for strong communication and interpersonal skills, especially the ability to interact with diverse individuals and to understand and formulate their requirements with great clarity.
• Renowned for devising unique solutions to complex problems.
• Facilitated meeting with key stakeholders (including international and senior management) to elicit requirements and build consensus for a global engineering system
• Conducted meetings with scientific and technical staff to gather requirements for a laboratory information system
• Formulated complex requirements
• Refined requirements through iterative meetings with subsets of the teams
• Wrote detailed requirements documents
• Developed and maintained a project plan for a ten - person team replacing a legacy system.
• Mapped existing business processes and legacy system functionality to Oracle Inventory functionality; wrote user requirements to specify customizations required in Oracle
• Translated requirements to specifications for customized GUI front-end modules
• Facilitated communication between IT and end users
• Advised developers on system usability and user interfaces
• Reduced technology transfer time from Engineering to Manufacturing by approximately 75% by migrating engineering processes to the global manufacturing system
• Improved Engineering Group productivity by developing new business model of group’s processes
• Reduced Engineering data entry effort dramatically through use of wizards
• Reduced expenses by 60% while maintaining customer service level and increasing revenue by 100% by proposing and managing the migration of upstate and downstate foreign exchange operations
• Mapped and redesigned business processes and designed and implemented a database to automate new processes, including contract processing, foreign check collections, revenue calculations and month-end reporting
• Managed software process improvement project for an on-line problem reporting, tracking and resolution system
• Documented and analyzed software release development process, reducing delivery time by identifying improvement opportunities
• Developed and carried out a software test plan for front-end modules
• Conducted unit testing
• Produced test scripts for user acceptance testing; assisted customers in conducting testing
• Tracked defects from inception to resolution
• Developed user training plan and training materials
• Trained customers on use of new system
• Customer Support
• Documented customer requirements for bug fixes, enhancements and major upgrade releases
• Provided on-site customer support during system migration
• Developed system prototype to demonstrate system feasibility to customers and facilitate customer buy-in
• SOPs
• User manuals
• Training materials
• Requirements specifications / Traceability Matrices

SKILL:

• MS Word, MS Excel, MS PowerPoint, Visio, MS Project, MS Access, Visual Basic, SQL
• Proficiency in Windows and Mac platforms
• Familiarity with Agile environment
• Knowledge of Confidential regulations applicable to systems development, validation and verification
• Management development training (Chase Manhattan Bank)
• TQM team leader/TQM facilitator; Xerox Leadership Through Quality

WORK EXPERIENCE:

Confidential, Rochester, NY

Administrative Coordinator

Responsibilities:

• Prepared applications for Continuing Medical Education ( Confidential ) qualification; produced quarterly documentation required for Confidential ; managed required documentation; analyzed attendance and expenditure data for each series; coordinated logistics for individual sessions; designed, produced, and distributed promotional materials
• Initiated process improvement by proposing, persuading leadership, and implementing automated registration system for Continuing Medical Education programs; developed and wrote SOPs; streamlined processes for publicizing continuing medical education seminars; developed database for seminars, speakers and topics; streamlined process for producing six to eight separate documents for each seminar; produced documentation for new and existing processes.
• Managed fiscal details: developed annual operating budgets; managed and reconciled ledgers and expenditures
• Arranged travel, lodging, dinners, meetings, and payment of honoraria for visiting scholars

Dean’s Teaching Fellow

Confidential

Responsibilities:

• Managed annual Call for Applications for selection of up to five faculty fellows; managed publicity for program; prepared selection committee’s notes/reviewer’s notes; communicated with selected fellows and those not selected regarding outcome of their applications
• Planned and managed 9 - month, twice monthly program of speakers and topics; communicated with potential speakers; coordinated availability of speakers with order of topics to be presented; developed session schedule; managed logistical details
• Maintained program website and on-line bulletin board.
• Researched academic material on-line for session pre-work
• Developed program operating budget; analyzed and managed director and fellow expenses and salary allocations; managed and reconciled ledgers

Confidential, Rochester, NY

Program Assistant

Responsibilities:

• Prepared gifts received through US Mail, e-mail, web and from Gift Officers for processing.
• Compiled daily reports.
• Prepared and mailed gift receipts.
• Followed up with donors via phone, e-mail or mail regarding gift problems.
• Reconciled accounts between the Workday financial system, OASIS Gift and Donor Records, and Bankstats; researched unreconciled items; ensured donor gifts are distributed to correct allocations; compiled daily and monthly reports; prepared data for Cognos analysis.
• Checked patients into triage system; prepared files for medical practitioners; interviewed patients to obtain biographical information; researched insurance coverage, including Medicare and Medicaid.

Confidential, Rochester, NY

Senior Business Systems Analyst

Responsibilities:

• Planned, arranged and led meetings with key stakeholders to elicit and define requirements and build consensus; designed user interfaces, composed test scripts for system verification and validation, documented functional requirements and functional specifications; created and maintained verification and validation documentation; constructed traceability matrices; drafted test scripts and performed and supported unit, functional and regression testing; trained users in system use in formal and informal settings; supported systems by writing trouble tickets and following through to resolution.
• Engaged in all phases of the System Development Lifecycle for scientific, laboratory and engineering systems within an Confidential -regulated environment, including Laboratory Information Management Systems (LIMS), Clinical Trial Systems (ClinTrial), and Pilot Lab Engineering Information System (PLIS).
• Led efforts in business process analysis and redesign.