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Key Holder Resume

4.00/5 (Submit Your Rating)

Gaithersburg, MD

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SUMMARY:

  • Ambitious Information Technology professional seeking a Tier 1 Technical Support, Desktop Support, or Help Desk position. Has over 10 years of experience servicing the public, working on teams for projects, meeting deadlines, and providing solutions. Willing to learn new technologies, take on challenges, work in a 24/7 environment, and be a team player.

TECHNICAL SKILLS:

  • Microsoft Office 365
  • Windows 7, 8/8.1, 10
  • Systems: Remedy Ticketing Software; MICROS
  • Configuration and system maintenance
  • Computer hardware and software installation
  • User accounts, emails, and passwords setup
  • Troubleshooting, ticketing, and escalation
  • TCP/IP, OSI Model, Networking, Local Area Networks
  • Information Security
  • Desktop, laptops, handheld, other peripherals
  • Strong work ethic
  • Analyze and problem solve
  • Strong customer service ethos
  • Excellent communication skills - written & verbal
  • Detail-oriented
  • Reliable, dependable, adaptable

PROFESSIONAL EXPERIENCE:

Key Holder

Confidential, Gaithersburg, MD

  • Trusted with management of store. Handles shipments, orders, time sheets, training and financial responsibility.
  • Uses Microsoft Office and Honeywell technology to complete daily assignments.
  • Troubleshoots printers, computers, fax machines when error occurs.

Cage Supervisor

Confidential, Baltimore, MD

  • Was responsible for casino cage and cash operations as well as customer service standards.
  • Monitored database system and used Remedy ticketing system for equipment and technical issues.
  • Served as on-site IT Technician, diagnosing, and repairing printers, computers, and slot ticket scanner.
  • Answered questions and complaints in accordance with company standards.

Retail Supervisor

Confidential,  Hanover, MD

  • Managed Live Gift Shop activities, store inventory, and ran daily reports following company policy.
  • Handled customer questions and problems in a professional manner.
  • Used Microsoft Office to create and maintain vital documentation, then proofread for accuracy.
  • Used MICROS system to perform essential for job functions.

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