SUMMARY:

• Versatile and resourceful bilingual (Japanese/English) Technical Program Manager/account manager with 15 years of experience of global level technology systems for a wide variety of industry.
• Experienced Global project leader with expertise in all facets of scrum leadership, process improvement, business development, and project controllership within high - profile corporations.
• Skilled in collaborating with all members of the organization to achieve business and financial objectives.
• Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.
• Fluent in both English and Japanese, with experience as a simultaneous interpreter and document translator, and localization specialist.
• I am seeking a career growth in Project management in broad based technology and business process deployments by using global expansion business experience in IOT.

SKILLS & HIGHLIGHTS:

• KAIZEN Implementation
• New Global Market Partnership Development
• Strategic Planning & Quality management
• E-commerce, ERP, IOT Industry understanding
• Communication Gap Closing & Bridge Expert
• Functional testing, QA process strategy
• Gap Analysis
• Competitive Intelligence
• Japanese & English Fluent
• Business Requirements & Executions
• SDLC knowledge & Release/Delivery management
• Understanding in both Agile & Waterfall Methodology
• Basic Cyber security knowledge
• Client Relations Specialist
• Tactful Negotiator
• Systems Implementation
• Process Streamlining
• Global Business Strategy & understanding of Cross Cultural B businesses
• Business Analyst & Solution Specialist
• Hands on mentality

TECHNICAL PROFICIENCY:

DeviceWISE IoT for Integrators, Thingwoks, MS Office, Visio, and Dynamics, Tidal Batch Job Management, ServiceNow, Jira/Confluence, Teamcenter Tool, QuickBooks, SDL and Trados 2011 translation, Cognos 8, IBM/Query Studios and Report Studios, Remedy ITSM, Zoho/Sales.com, Redmine, Salesforce, Igeniuix CMS 8, Opencms, Surreal, CRM, Smartsheet, and Teamcenter project. Trello, TFS, HP QC

PROFESSIONAL EXPERIENCE:

Confidential, Boynton Beach, FL

Independent Project Consultant/ Japanese Interpreter and Translator

Responsibilities:

• Directed the work of both technical and nontechnical projects across the US and Japan, acting as on-site and virtual simultaneous interpreter.
• Acted as subject matter expert to provide interpretation of technical information across both English and Japanese languages.
• Adhered to client requirements and industry best practices to ensure technical accuracy of all documents, sites, and mobile content across both English and Japanese.
• Completed website and software testing to ensure the implementation of localized text and audio, identifying, and resolving any issues.
• UI design requirements gathering to execution.
• Identify and solve project-related problems that are technical, business, and resource specific. Facilitate brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortems. Work with cross-functional teams to identify and enact continuous improvements to the project-delivery process.
• Test environment preparation, arrangement of user acceptance test, test issues management and system implementation support.
• Develop New Business for IOT Confidential Integration and API Management.
• Global BA for design, mobile insurance claim platform development and system integration for Assurant Elita System with KDDI and 3rd party fulfilment organization(Yamato).

Confidential, Boynton Beach, FL

Independent Global Project & Business Development Consultant

Responsibilities:

• Global Chamber® Miami/Ft. Lauderdale/Palm Beach is a thriving and collaborating community of CEOs, Executives, and professionals in a growing network of 500 metro areas around the world. We leverage technology and our global network to help companies succeed faster and more profitably across borders. As the project manager, I oversee the business development, marketing campaigns, event creation/collaboration, and expansion of Confidential projects in South Florida.
• Identify growth opportunities by developing relationships and manage and track a growth pipeline with small to large companies for new Business Development and expansion globally.
• Research and identify new markets and industry sectors, conducting in-depth business analysis to identifying new competitive opportunities.
• Provide event production and logistical support for demo days, mentor sessions, and other events
• Work with operational staff and other internal colleagues to meet customer needs
• Collaborate with corporate executives in deal flow sessions several times per week to ensure all corporations are engaged with the startups per their business needs and arrange and participate in internal and external client debriefs.
• Collaboration projects and business development with SEUS/Japan, JETRO
• Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
• Develop project leads through consistent and close communication with past and current clients, industry connections and influencers. You will be engaging clients, prospects and influencers ~75% of the time.
• Attend and network at technical & professional trade/society association meetings to maximize the company’s exposure to the targeted clients, industries, and influencers.
• Prospect for new business and accounts to expand and maintain strong relationships with network, track downstream quote and order activity within the areas of their responsibility and apply additional effort and focus on areas below target.
• Manage interns for marketing/Operation tasks.
• Be a collaborative and supportive team member and sales leader within your assigned territory.

Confidential, Plantation, FL

Global Partner Quality Technical Program Manager

Responsibilities:

• Served as the Partner Quality & Program Process manager, responsible for overseeing and working with PMO and scrum masters, delivery managers for scaled Agile projects; clarifying the status and dependencies with cross-functional scrum teams; and mitigating project risks for Japanese market.
• Spearheaded the cross-functional scrum teams of more than developers, project officers, and POs accountable for platform, Mobile, and web releases (Manages key information such as release procedures, service and component versions, dependencies, and notification lists) across the US and Japan for an award-winning stock analysis and electronic trading enterprise software. With team in Japan, US, and Costa Rica.
• Experience with Agile (scrum and/or Kanban) methodology for both platform and mobile app projects.
• Analyze and translate market business requirements to specific software requirements, functional specifications, epics, tickets, and software release.
• Implemented ServiceNow, Jira/Confluence migration for Tradestation users with change management team.
• Work with product management, Data Mapping, release management, ongoing supports, and development team members to collaboratively solve product challenges.
• For product management, work closely with product teams to formulate our product vision, strategy, and roadmap, defining product design and acceptance criteria, working with Development to evolve the stories, and accepting stories in a scrum environment.
• Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels
• Produce and deliver sales education materials
• Work directly with the pre-sales and sales teams to nurture, grow and close opportunities.
• Influence the product backlog based on feedback from customers and the sales organization
• Conduct demonstrations of the product, both standard and tailored to prospects and existing partner in Japan
• Set and deliver on Japanese market product’s roadmap and share infrastructure global market products.
• Coordinate activities between partner in Japans, sales, and engineering to ensure delivery on business and technical requirements.
• Support sales and partner in Japan engagement teams with Japanese market product understanding via partner in Japan visits, phone calls, and other partner in Japan-focused interactions.
• Drive partner in Japan satisfaction through product planning, dependable delivery, and clear consistent communication.
• Test environment preparation, arrangement of user acceptance test, test issues management and system implementation support.
• Created KAIZEN (Continuous improvement in Japanese) project and team to take a leadership and an initiative to engage all system/QA team and conducting meetings for collaboration and team improvement in communications, process improvement and test evidence management which resulted efficiencies within the System/QA Team & other departments.
• Drive project management for the creation of new products and existing product features by managing application incident report (RFO) from Emergency Tracking System (ETS) for both Tradestation internal and Confidential group to drive project progress, coordinate activities and resolve problems and execute resolution with product management/engineering team by SOPs, facilitate training sessions, and address bug fixes. This effort resulted by reducing 75% of human errors and raised quality of releases since 2013 which avoided flag from an external system quality audit as well as Quality Management Officers in Japan. Gained a responsibility to oversight of partner system audits and regulatory inspections serving as a quality escort, as needed.
• Handled and tracked SOPs, SLAs for Japanese product and execute for partner meetings.
• Responsibilities over the past year included managing a team of nine (9) on/off-shore resources testing and deploying TradeStation's Mobile, API, and Web Trading products
• Manage expectations and day-to-day interactions with executive clients and sponsors

Confidential, Delray Beach, FL

Project Manager and Global Business Development Analyst

Responsibilities:

• Directed the work of cross-functional project teams, including business analysts, developers, DBAs, quality assurance, and support personnel both on-and off-shore, to complete both web and data warehouse projects.
• Effectively managed large-scale projects, including the prioritization and coordination of multiple initiatives; the review of progress to provide reports and communications to business leaders; the development and communication of business and functional requirements; and the creation and adjustment of project work plans to adhere to changing client needs.
• Customized user interface design specifications for POS transactions, allowing for the analysis of demographic data and the implementation of a grocery store loyalty program based on POS demographic data.
• Served as subject matter expert, supporting vice presidents in the development and prioritization of day-to-day business development responsibilities, and international strategic plans to grow retail offerings.
• Successfully developed new E-commerce in retail (Grocery Reward Program) international markets through research, competitive and quantitative analysis, and the valuation of potential business partners.
• Waterfall and some agile method was used to POS implementation and reward program development.

Confidential, Boynton Beach, FL

Vice President of Client Relations and Global Solutions PM/BA

Responsibilities:

• Leveraged superior communication skills to understand unique client and end-user needs, and to develop business and functional requirements.
• End-to-end oversight of various large-scale projects, including the quality of end-product delivery, successful product implementation, and the adherence to department roadmap initiatives.
• Completed gap analyses to evaluate web applications and environments, documenting business and IT process workflows and requirements.
• Delivered expert client service, ensuring all service level and contractual client agreements were met in accordance with expectations, timelines, accuracy, and language requirements.
• Championed business development initiatives through the completion of research on potential partners, as well as through the development of product and market strategies.
• Interfaced with key clients, senior executives, and project team members to provide updates, discuss business development opportunities, and understand business and functional requirements.
• Infomercial web design and UI design requirements gathering to execution.
• Perform role of productive process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.