SUMMARY:

• A successful professional Windows Systems Administrator trained in global information technology systems, computer systems and their installation and configurations. Successful in company - wide implementations and operational systems that are Virtual as well as physical that have been administrated remotely and onsite. A team player who is articulate, strong work ethic and learns quickly throughout all levels in the organization. As a Windows Systems Admin I have managed the functionality of multiple domains and supported multiple infrastructure platforms. In addition, I have been responsible for the designing of windows builds/images of virtual and physical environments through cloud hosting infrastructures. Have supported wireless network infrastructures using Cisco deices up to and including routers, hubs, access points and switches and firewalls. I am able to respond well and handle problems, motivate and manage people. I know that I would be an asset to your organization using my broad range of technical skills.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Windows Administrator III - Remote Server Administration

Role/Responsibilities

• Remote technical support of both virtual and physical servers in a multi-platform national support infrastructure. Over 5000 networked devices are within the Cloud based virtual support infrastructure.
• Build, Configure, Update/Patch Virtual and Physical Servers through Remote Desktop and VMWare vCenter and private VDI sessions.
• Supported OS: Windows Server 2016, 2012, 2008
• Supported Platforms: VMware, Microsoft Azure, EM7 Device Monitoring/Management/Alerts
• Provide accurate and thorough technical writing/documentation in Wiki pages
• Updating Cyber Ark Password Management Application
• WSUS: Configure and Schedule Windows OS Patching
• Configures and supports internal and/or external networks.
• Develops and maintains all systems, applications, security, and network configurations
• Recommends upgrades, patches, and new applications and equipment.

Confidential, Winston Salem, NC

Windows Infrastructure Administrator/Active Directory Engineer

• Responsible for onsite as well as offsite physical and virtual server support Windows Servers
• Remote National and Global Support to clients and end users
• Remote Server - Administration/Configuration/Patching/Updating
• Virtualization Management - Hyper-V Hosted - Responsible for virtual server support and administration
• Printer Management - Installations, configurations, Queue creations, monitoring
• Active Directory - Administration, Configuration, Security - OU’s, Users/Groups, Scripts
• Group Policy - Setup, Configuration, Administration/Troubleshooting
• Scripting - PowerShell, Batch, GPO
• Cisco ASA Firewall - Administration/Configuration/Troubleshooting
• Hosted Email Administration - Account administration and configuration
• Windows OS Support - Support all devices in Environment with Windows OS
• Apple Support - Support/Administration of Mac products within the environment

Confidential, Winston-Salem, NC

Project Engineer/System Administrator

• Responsible for the Installation, Configuration, Administration of several servers with Windows Server 2012 installed within their environment.
• Remote Management as well as onsite support for all servers and client devices as well as environment security using Symantec and AVG products
• Printer Management - Installation, configuration of printers and queues on servers
• Virtualization platform for various in-house applications using VMWare ESX 5.Host creation configuration. VDI Creation, configuration, administration.
• Active Directory Administration, Configuration and Security.
• Group Policy setup and configuration.
• Scripting - GPO, Batch, Powershell
• Hyper-V - Installation/Configuration/Support of all Infrastructure Virtual Environment
• Cisco ASA Firewall Installation/Configurations/Support

Confidential, Advance, NC

IT Server Analyst/GSD Support Technician/Desktop Support

• Responsible for Desktop Support for end user support of global systems and collaboration technologies and procedures in order to maximize end user productivity.
• Remote Management and Support of business environment and infrastructure devives local and mobile.
• Apple/Mac Platform support - Mac Notebooks, iPhones, iPads
• Performs Local and Remote AD and systems migration and maintenance for servers with OS 2003, 2008 R2, 2012.
• Server Clustering for failover and Performance Tuning, Updating, Troubleshooting and Patching within the Enterprise Environment.
• Supports Microsoft desktop tools such as Office 365 and its productivity components (Lync, One Drive For Business, and SharePoint).
• Collaborates with internal and external third-party Tier 3 resources to resolve problems and issues.
• Coordinate with IT and business users for implementing new technology and processes.
• Active Directory and Office 365 Migration Implementation.
• Responsible for end user support of global systems and collaboration technologies and procedures in order to maximize end user productivity.
• SCCM Administration of Enterprise Applications, Active Directory account creation, configuration and Synchronization of End-User Accounts and Exchange mail.

Confidential, Greensboro, NC

SCCM 2012 Administrator/Windows 7 Migration

• SCCM 2012 and Altiris Deployment/Administration of Software Packages and Task Sequences throughout the environment
• Remote Administration of SCCM Servers and Distribution Points through VMWare
• Maintenance/Configuration of all corporate-wide Distribution Points
• Design, testing, and implementing upgrades and enhancements to the existing environment
• Installing/configuring Windows Server 2003/2008 R2 OS on Dell/HP blade servers and SQL databases
• Support of a corporate environment with a global end-user base and 500+ servers
• SCCM Administrator Console, Remote tools, Software Distribution, Inventory Control, Software Metering
• SCCM Server Components and Operating System Deployment
• Virtual Administration of various servers within the environment using the VMWare ESXi platform
• Image creation and testing for corporate-wide deployment and distribution
• Oracle client and end-user application configurations
• SQL client installation and configurations for end-user application and SQL server communication
• Remote Administration of Content/Apps to Distribution Point Servers in the Enterprise environment
• USMT and Zero Touch Imaging Deployments for Windows 7 workstation/laptop upgrades

Confidential, Clemmons, NC

Windows Server Administrator

• Access Mgmt. and Administration of user accounts, OU’s and workstations using Windows Server 2003/2008 and Active Directory across various domains, LAN’s and servers.
• Server Administration, Configuration, Maintenance of Enterprise Servers with OS of 2003, 2008 R2, 2012.
• Creating and managing the distribution of windows builds/images using SMS and WSUS
• Support of workstations and mobile devices in a LAN/WAN environment
• Remote National Infrastructure Support for AD and offshore users and devices
• Administration of Distributed File System Enterprise-wide (Home Directories,File Security,Roaming Profiles, Shared Directories)
• Virtual Server Support/VDI monitoring and configurations using VMWare ESX 5
• Support of a virtual environment that uses the Citrix Metaframe architecture
• Assisted in the coordination of migrating user accounts, OU’s, e-mail accounts, server/workstations/laptops, in-house applications and vendor applications
• Local Server Backup Administration
• IIS/Remote Server Administration and Installation
• PowerShell and Batch Scripting for Server/Desktop Management
• Maintaining device security for PCI compliancy

Confidential

Windows System Administrator/Security Enterprise Access Management

• Global Administration of user accounts, Group Policy, OU’s, data migration, and workstations using Windows Server 2003/2008 and Active Directory across various domains, LAN’s and servers.
• MS Exchange/Outlook Administration of user mail accounts, mailboxes, tier levels, upgrades, mail data files, encryption levels.
• Support and configuration of the wireless infrastructure using Cisco routers, switches, hubs and access points.
• Security level access configurations for user/workstation accounts across multiple domains globally.

Confidential

Windows Systems Administrator

• Administration of user accounts, OU’s and workstations using Windows Server 2003 and Active Directory across various domains, LAN’s and servers.
• Creating and managing the distribution of windows builds/images using SMS/SCCM
• Support of workstations and mobile devices in a LAN/WAN environment
• Support and configuration of the wireless infrastructure using Cisco routers, switches, hubs and access points
• Software/hardware support of workstations, PDA’s, tablets and laptops and virtual environments.
• Migration/Installation of MS Office 2003 to MS Office 2007/2010.
• Windows 7 - Testing Application and Hardware for Operating Systems Migration
• Migration/Installation of MS Outlook/Exchange 2003 to Ms Outlook/Exchange 2007/2010
• Team Lead/Assists with the coordination of planned migrations/rollouts/upgrades
• Remedy ticket resolution and environment monitoring

Confidential

Desktop Support/Windows Systems Administrator

• Administration of user accounts, OU’s and workstations using Windows Server 2003 and Active Directory across various domains, LAN’s and servers.
• Remote Administration/Troubleshooting and TrackIt ticket resolution both on-site as well as oncall/after hours for servers, workstations and mobile devices.
• Creating and managing the distribution of windows builds/images using SMS
• Support of workstations and mobile devices in a LAN/WAN environment for HIPAA Compliancy
• Support and configuration of the wireless infrastructure using Cisco routers, switches, hubs and access points
• Support of a virtual environment that uses the Citrix Metaframe architecture
• Migration from Novell to Active Directory
• Windows 7 - Testing Application and Hardware for Operating Systems Migration
• Assisted in the coordination of migrating user accounts, OU’s, e-mail accounts, server/workstations/laptops, in-house applications and vendor applications
• Server/Desktop Management Scripting
• AS/400 Mainframe Security Support - Access Mgmt. for users - Resetting Passwords/creating/configuring and unlocking user accounts for access to the AS/400 mainframe system

Confidential, Greensboro, NC

Windows System Engineer

• Windows administration within a global LAN/WAN environment
• Imaging, testing and implementing of vendor based applications using Windows Server 2000/2003 and Windows XP workstations.
• Support of wireless networks using Cisco routers, hubs, switches and access points and VLANS
• Maintained onsite back-ups and managing software and hardware roll-outs testing and configurations for user accounts and workstations.
• AS/400 Support for end-users